Ashley Cloud

As a seasoned customer service expert with over 17 years of experience in leadership and operational roles, I excel in team management and customer relations. I leverage my in-depth knowledge of helpdesk software to guide users through product functionalities, ensuring a trustworthy and efficient customer support environment.

Throughout my career, I have consistently demonstrated my ability to enhance customer satisfaction and retention through effective communication and problem-solving skills. I am committed to fostering a positive work environment, managing tough discussions, and uplifting morale.

I possess a strong track record of achieving measurable financial improvements, optimizing profitability, and driving higher revenue. I am well-versed in various software and systems, including Salesforce CRM, Microsoft Office, and Paycom.