Open to opportunities

Rasheed Mitchell

@rasheedmitchell

Message

Experienced professional with 19+ years in customer service and operations.

United States

Message

What I'm looking for

I am looking for a role that values innovation, collaboration, and continuous improvement, where I can leverage my experience to drive team success and operational efficiency.

I am an experienced professional with over 19 years in customer service, operations, and team leadership. My career has been marked by a commitment to streamlining processes and enhancing team efficiency through innovative solutions. At RSM US LLP, I currently lead regional pursuit and growth strategies, mentoring team members and ensuring compliance with brand and risk standards.

Throughout my career, I have developed a strong proficiency in AI tools and CRM systems, which has allowed me to create detailed reports and dashboards that drive decision-making. My role as a Product Manager at Carvana involved optimizing app development to enhance user experience, showcasing my ability to collaborate cross-functionally and integrate advanced features into products.

Recognized for my attention to detail and collaborative spirit, I have successfully led training initiatives and developed scalable systems that promote team success. I am passionate about leveraging technology to improve operational efficiency and am always eager to embrace new challenges in my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Supervisor, Growth Support

Current

RSM US LLP

Apr 2024 - Present (1 year 3 months)

Led regional pursuit and growth strategies in collaboration with engagement leaders and business development teams. Mentored and trained Growth Support team members across key service lines and campaigns.

CRM Data Integrity Pipeline Management Market Analysis Compliance Mentorship Training

Senior Specialist, Growth Support

RSM US LLP

Nov 2022 - Mar 2024 (1 year 4 months)

Coordinated marketing and business development initiatives for go-to-market and pursuit teams across multiple industries. Analyzed CRM data to produce relationship tracking and sales activity reports, supporting sales pipeline development.

Marketing Coordination Business Development Sales Pipeline Proposal Management Cross Functional Collaboration Training

Product Manager

Carvana LLC

Jan 2020 - Dec 2022 (2 years 11 months)

Led app development for vehicle sales, optimizing user interface and functionality to enhance field operations and customer experience. Managed projects in a Kanban format, specializing in agile methodologies to streamline workflow.

Product Management App Development Agile Methodologies Kanban Technical Briefs Wireframing

Team Manager

Carvana LLC

Jan 2019 - Dec 2021 (2 years 11 months)

Effectively managed day-to-day operations and analyzed KPI performance to determine priorities and initiatives. Led course corrections, consistently following up with key stakeholders on new initiatives, and provided feedback.

Operations Management KPI Analysis Team Leadership Performance Management Process Improvement Accountability

Chief of Technology and Audio/Visual

Mividz LLC

Jan 2014 - Dec 2018 (4 years 11 months)

Led weekly meetings to uphold the integrity of client and company websites, and provided IT support and media setup. Specialized in computer setups, building PCs for video editors, and migrating interns from PC to Mac.

Web Development IT Support Building PCs Troubleshooting Training

Senior Advisor OS/iOS Advisor

Apple Inc.

Jan 2009 - Dec 2016 (7 years 11 months)

Expertly handled complex device-related escalations and researched varied technical issues. Effectively resolved computer, software, and hardware problems, ensuring customer satisfaction.

Technical Support Customer Service Troubleshooting Communication Problem Solving