Open to opportunities

Natasha Sykes

@natashasykes

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Accomplished and results-driven manager and leader

United States

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What I'm looking for

Seeking a challenging role that leverages my skills and experience in operations management, team leadership, and customer service to drive business growth and success.

As a seasoned manager and leader, I have extensive experience in membership operations, operations management, and customer service. I have a proven track record of achieving top-tier performance in team metrics and customer service delivery. My skills include aligning resources, maximizing individual leadership, and leveraging interpersonal skills to maintain high ethical and quality standards.

In my previous roles, I have successfully led and coached teams, implemented strategies to manage different time zones and cultural differences, and enhanced team performance through regular training, feedback, and performance evaluations. I am well-versed in maintaining high ethical and quality standards, ensuring the delivery of top-quality services.

I am a key contributor to the long-term success of the organization, with expertise in operations management, team leadership, training and team development, business relationship management, data analysis, customer experience management, office management, agile methodologies, cross-departmental collaboration, project management, import/export, contract processing, and communication skills.

Experience

Work history, roles, and key accomplishments

Member Guidance Manager

Young President Organization (YPO)

Jan 2023 - Aug 2024 (1 year 7 months)

Led a global team of 12 specialists, enhancing performance through training and collaboration. Managed member support across time zones, ensuring high-quality service and team alignment. Fostered a positive culture and drove improvements in service quality and customer satisfaction.

Team Leadership Customer Experience Management Training Project Management Communication Skills Agile Methodologies Data Analysis Salesforce Performance Metrics

Membership Guidance Specialist

Young President Organization (YPO)

Aug 2021 - Jan 2023 (1 year 5 months)

Provided world-class customer service for membership renewals and transactions. Conducted training and collaborated with finance to ensure proper procedures. Served as escalation leader and utilized technology for knowledge sharing.

Customer Experience Management Salesforce Training Communication Skills Problem Solving Data Analysis Team Collaboration Performance Metrics Knowledge Management

Membership Renewal Specialist

Young President Organization (YPO)

Jun 2021 - Aug 2021 (2 months)

Maintained accurate member data and collaborated on Salesforce enhancements. Delivered exceptional customer service for membership transactions and supported training on technology platforms.

Customer Service Salesforce Data Management Communication Skills Training Problem Solving Team Collaboration Reporting

Client Relations Specialist

Spectracorp Technologies

Oct 2020 - Apr 2021 (6 months)

Served as a customer relations specialist in the language interpretation industry, helping hospitals bridge communication gaps. Built relationships with clients and managed billing for services.

Customer Relations Management Critical Thinking Project Management Communication Skills Billing Relationship Management Problem Solving Reporting Team Collaboration Service Delivery

Manager of Global Sales Center Operations Coordinator

PrimeSource Building Products

Feb 2019 - Apr 2020 (1 year 2 months)

Oversaw sales activities for account executives, designed performance metrics, and managed staffing and training. Created reports and dashboards using Tableau and SAP, ensuring operational efficiency.

Sales Management Performance Metrics Tableau SAP Team Leadership Training Reporting Project Management Communication Skills Customer Service

Senior PSD Operations Coordinator

PrimeSource Building Products

Sep 2018 - Feb 2020 (1 year 5 months)

Supervised operations coordinators, managed sales promotions, and maintained private label agreements. Collaborated with various departments to streamline processes and improve efficiency.

Operations Management Team Leadership Sales Process Improvement Communication Skills Data Management Salesforce Reporting Project Management Collaboration

Operations Coordinator, Major and Commercial Accounts

PrimeSource Building Products

Sep 2016 - Sep 2018 (2 years)

Supported sales executives in managing major accounts, processed rebates, and provided sales reports. Engaged with marketing for promotional materials and coordinated trade show logistics.