Travis Olson

I am a highly experienced leader specializing in remote, global team leadership and operations management. My career has been defined by my ability to lead, mentor, and develop large teams of customer support agents, driving change management and operational efficiencies. I pride myself on being a forward-thinking and empowering leader, effectively strengthening teams while serving as a trusted business partner and customer advocate.

Throughout my career, I have successfully launched initiatives such as a social media real-time customer experience program, managing recruitment, onboarding, and training. My role as a Senior Customer Support Specialist has allowed me to create operational guidelines and enhance internal processes, resulting in significant improvements in team cohesion and support consistency. I have also spearheaded efforts to analyze lost revenue, capturing approximately $100k in outstanding debts, showcasing my commitment to operational excellence.

My experience includes acting as an interim Customer Support Manager, where I ensured uninterrupted agent support while enhancing onboarding and training processes. I have a proven track record of collaborating with product development teams to streamline app capabilities, leading to increased customer satisfaction and reduced churn. I am passionate about building high-performing teams and driving impactful business transformations.