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Customer Success & Training Professional with over 9 years of experience.
Experience
Training Project Manager
CCC Intelligent Solutions
Apr 2021 - Jul 2024 (3 years 3 months)
Employee Development Trainer
CCC Intelligent Solutions
Jul 2018 - Apr 2021 (2 years 9 months)
Technical Support Representative/Employee Trainer
CCC Intelligent Solutions
Feb 2015 - Jul 2018 (3 years 5 months)
Experienced software consultant specializing in business analysis and document management solutions.
Experience
Software Consultant
Parthena Consultant
Jan 2025 - May 2025 (4 months)
Software Consultant
Xelians Digital
Oct 2024 - Jan 2025 (3 months)
Consultant en Projets P2P
Dimo Software
Feb 2024 - Aug 2024 (6 months)
I am an IT support specialist focused on user-first troubleshooting.
Experience
IT & Systems Support
Weichert Realtors
Jan 2022 - Present (3 years 10 months)
Administrative Coordinator
Weichert Realtors
Jan 2020 - Jan 2022 (2 years)
Reservations Supervisor
Hotel Granduca Austin
Operational specialist with 7 years in learning content optimization.
Experience
Senior Learning Operations Specialist
Muck Rack
Feb 2024 - Present (1 year 9 months)
Learning Management Systems Administrator
Muck Rack
Dec 2022 - Feb 2024 (1 year 2 months)
Learning Management Systems Administrator
Datto
Dec 2020 - Dec 2022 (2 years)
Experienced L&D professional specializing in digital training solutions.
Experience
Training Specialist
Helin Data
Jan 2024 - Present (1 year 10 months)
Training Manager
GXO Heerlen
Jan 2023 - Jan 2024 (1 year)
Training Project Manager, Senior Trainer
Freelance, Coaching Team
Jan 2021 - Jan 2023 (2 years)
Dependable healthcare professional with expertise in Cerner EMR training.
Experience
Cerner Training Analyst
The University of Tennessee Medical Center
Jul 2024 - Present (1 year 4 months)
Intake & Client Coordinator
Maxim Healthcare Services
Dec 2022 - Aug 2024 (1 year 8 months)
Medical Records Consultant
Technical Trainer passionate about enhancing learning experiences through design.
Experience
Technical Trainer
Biologics
Aug 2024 - Present (1 year 3 months)
Technical Writer
The Cheesecake Factory Bakery
Mar 2024 - Jun 2024 (3 months)
Learning and Development Specialist
TimelyText
Training and Development Leader with a focus on impactful learning.
Experience
Training & Development Leader
Teleperformance
Feb 2021 - Dec 2023 (2 years 10 months)
Interlocutor
Cambridge Boxhill Language Assessment
Jan 2021 - Feb 2021 (1 month)
Trainer & Content Creator
Freelancing | Online Fashion Brand
Jan 2021 - Feb 2021 (1 month)
Experienced ERP Implementation Engineer with a focus on efficiency.
Experience
ERP Implementation Engineer
Wins Soft Innovations Private Limited
Feb 2020 - Present (5 years 9 months)
Experienced ERP Implementation Engineer
Jevan Infotech India Pvt Ltd
Dec 2018 - Jan 2020 (1 year 1 month)
ERP Manager
Accomplished Senior Global Training Developer with strong technical acumen.
Experience
Senior Global Training Developer
Silversea and Royal Caribbean Group
Jan 2022 - Present (3 years 10 months)
Advertising Director / Virtual Assistant
Freelancer (via Upwork Platform)
May 2019 - May 2022 (3 years)
Customer service trainer specializing in conflict resolution and performance coaching.
Experience
Business Trainer
Concentrix
Jan 2023 - Present (2 years 10 months)
Customer Service Agent
Concentrix
Jan 2022 - Jan 2023 (1 year)
Logistics SAP Support and Systems Specialist with problem-solving skills.
Experience
SAP Technology Specialist
Heineken SA
Oct 2017 - Present (8 years 1 month)
Application Support Specialist
Media 24
Mar 2016 - Sep 2017 (1 year 6 months)
Training & Support Analyst
Distell
Mar 2011 - Feb 2016 (4 years 11 months)
Experienced SAP FI/CO consultant with over 10 years in accounting.
Experience
Sr. SAP FICO Lead
DiRx, Inc.
Jun 2021 - Present (4 years 5 months)
Sr. SAP Application Specialist
Weill Cornell Medicine
Aug 2019 - Jun 2021 (1 year 10 months)
Sr. SAP Application Specialist
Nikon
Apr 2016 - Jul 2019 (3 years 3 months)
Results-driven IT professional with expertise in systems administration.
Experience
IT Support Specialist
Equum Medical
Jun 2023 - Present (2 years 5 months)
IT Support Specialist
Equum Medical
Jun 2023 - Present (2 years 5 months)
Field Service Technician
Experienced technology consultant and training manager with 20 years in IT.
Experience
Manager, Training and Curriculum
Public Consulting Group (PCG)
Jan 2018 - Present (7 years 10 months)
Documentation Specialist
FlexiSoftware
Jan 2012 - Present (13 years 10 months)
Technical Writer
Driven SAP functional consultant specializing in finance processes.
Experience
SAP S/4 HANA FICO Consultant
Nestle Global
Oct 2023 - Present (2 years 1 month)
SAP FICO Support Consultant
NNPC Plc
Sep 2023 - Oct 2023 (1 month)
SAP Finance Support Analyst
Outward Housing
Sep 2022 - Jul 2023 (10 months)
IT Support Specialist with 6+ years in system administration, records management, and cybersecurity.
Experience
Records & Information Assistant
Guinness Ghana Breweries PLC
Jan 2019 - Present (6 years 10 months)
Sales and Stocks Manager
Mireille Enterprise
Jan 2018 - Jan 2019 (1 year)
Information Technology Specialist
Training and education specialist designing scalable, AI-enhanced learning and onboarding systems.
Experience
Training Systems Developer
Legacy Book Studio / Driven Publishers
Jan 2020 - Present (5 years 10 months)
Assistant Manager
Sherwin Williams
Jan 2019 - Dec 2022 (3 years 11 months)
English Language Instructor
Accomplished IT professional specializing in SharePoint administration.
Experience
SharePoint Administrator
MBO Partners
Jun 2022 - Present (3 years 5 months)
IT Specialist – SharePoint Support
Wells Fargo
Feb 2015 - Jun 2022 (7 years 4 months)
Junior SharePoint Administrator
Wachovia
Instructional Designer and LMS specialist delivering scalable, compliance-focused learning solutions.
Experience
Instructional Designer
Oceaneering International
Feb 2021 - Present (4 years 9 months)
Lead LMS Administrator
Oceaneering International
Mar 2019 - Feb 2021 (1 year 11 months)
LMS Administrator
Oceaneering International
Consultant en Projets GED
Koesio Aura
Apr 2022 - Dec 2023 (1 year 8 months)
Credit Manager
BPCE Solutions Crédits
Jun 2020 - Dec 2020 (6 months)
Jul 2019 - May 2020 (10 months)
Front Desk Supervisor
L'Auberge Del Mar
Jul 2017 - Jun 2019 (1 year 11 months)
Quiz Master
Geeks Who Drink
Dec 2015 - Mar 2021 (5 years 3 months)
Learning & Development Specialist
FedEx EMEA
Jan 2018 - Jan 2022 (4 years)
Vice President for Outgoing Exchange
AIESEC
Jan 2012 - Jan 2012 (0 months)
Cerner Corporation
Mar 2020 - Dec 2023 (3 years 9 months)
Warehouse Associate Manager
Garden Grover
Aug 2019 - Dec 2022 (3 years 4 months)
Jan 2022 - Jul 2023 (1 year 6 months)
Lead Curriculum Design Intern
YLabs
May 2021 - Nov 2021 (6 months)
Certified Educator
National Heritage Academies
Jul 2017 - Apr 2021 (3 years 9 months)
Trainer & C.C.E
Teleperformance
Jan 2018 - Feb 2021 (3 years 1 month)
Kwalitee Fabs
Jul 2015 - Oct 2018 (3 years 3 months)
ERP Executive and Assistant
Atlas Export Enterprises
Aug 2011 - Feb 2015 (3 years 6 months)
Microsoft Corporate Trainer
Teleperformance Greece
Jan 2018 - Mar 2019 (1 year 2 months)
Technical Support Associate
Teleperformance Greece
Jan 2016 - Jan 2018 (2 years)
Sales, Accounts, and Billing Advocate
Teleperformance Greece
Mar 2013 - Jan 2016 (2 years 10 months)
DAC Clerk
Distell
Jan 2008 - Feb 2011 (3 years 1 month)
Cross Dock Operator
RTL, Woolworths
Feb 2005 - Dec 2007 (2 years 10 months)
SAP FICO Consultant
Festo
Jan 2014 - Jan 2016 (2 years)
SAP FICO Consultant
BHP Billiton
Jul 2012 - Sep 2013 (1 year 2 months)
Insequence
Feb 2019 - Jun 2020 (1 year 4 months)
Field Service Technician
Insequence
Feb 2019 - Jun 2020 (1 year 4 months)
Communications Manager
U.S. Army
Jan 2003 - Jan 2016 (13 years)
General Physics Corporation (Pfizer Contract)
Jan 2011 - Present (14 years 10 months)
Technical Support Engineer (Tier 2) / Rates Generation Engineer
Confidential
Jan 2000 - Present (25 years 10 months)
SAP Invoice to Pay Analyst
Redbridge Council
Jan 2022 - Sep 2022 (8 months)
Accounts Payable Associate
Fortune Ventures Agro
Jan 2021 - Jan 2022 (11 months)
The Methodist Hospital
Jan 2013 - Jan 2017 (4 years)
IT Technician and Sales Manager
NED Konnect
Jan 2015 - Jan 2016 (1 year)
IT Support Intern
Komfo Anokye Teaching Hospital
Jan 2014 - Present (11 years 10 months)
Independent / Various
Jan 2013 - Dec 2019 (6 years 11 months)
Oct 2013 - Feb 2015 (1 year 4 months)
May 2012 - Feb 2019 (6 years 9 months)
IT Helpdesk Analyst
Oceaneering International
Jan 2009 - May 2012 (3 years 4 months)
IT Helpdesk Analyst
HCL Infosystems Ltd.
Jan 2006 - Sep 2008 (2 years 8 months)