Open to opportunities

Sharon De Silva

@sharondesilva

Message

Help desk technician and IT implementation coordinator driving operational IT improvements.

Sri Lanka

Message

What I'm looking for

I seek roles combining hands-on IT support and implementation where I can improve workflows, train users, and align IT with operations.

I am a help desk technician and IT implementation coordinator with hands-on experience delivering user support, system implementations, and operational improvements across commercial and logistics environments.

At GenAlphaSolutions I resolved over 396 technical inquiries, implemented IT systems, developed user guides, and reduced repeated issues by improving documentation and workflows.

At Unilever Sri Lanka via Datamation Systems I coordinated end-to-end software rollout, supported data migration and system startup, delivered structured training, and acted as first point of contact for system issues to minimize downtime.

I combine troubleshooting, project coordination, procurement and logistics alignment, and user training to ensure smooth technology adoption and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Technician

Current

GenAlphaSolutions (Pvt) Ltd

Sep 2024 - Present (1 year 5 months)

Provided frontline IT support across three client sites, resolving over 396 technical inquiries and implementing systems and documentation that reduced downtime and repeated issues.

Help Desk Support System Implementation User Training Documentation Customer Support

Implementation Coordinator

Unilever Sri Lanka via Datamation Systems (Pvt) Ltd

Feb 2024 - Aug 2024 (6 months)

Coordinated end-to-end rollout of a large-scale software project across multiple sites, led training and data migration activities, and produced documentation that ensured timely adoption and reduced system errors.

Project Coordination User Training Data Migration Change Management

Education

Degrees, certifications, and relevant coursework

ESOFT Metro Campus

Higher National Diploma and Degree in Computer Science, Computer Science

2024 -

Enrolled in Pearson Higher National Diploma (HND) and Degree in Computer Science at ESOFT Metro Campus beginning 2024.

Isipathana College

G.C.E. Advanced Level, General Secondary Education

Activities and societies: School Prefect; School color holder (2011–2018); Deputy house captain for athletics (2021); National Cadet Corps corporal (2018)

Completed G.C.E. Advanced Level at Isipathana College in 2023.