Ramji Mishra
@ramjimishra
Experienced instructional designer and technical trainer with 15 years' expertise.
What I'm looking for
I am an experienced instructional designer and technical trainer with over 15 years of expertise in Fintech, Telecom, IoT, and IT training. My journey has been marked by a commitment to developing innovative training solutions that enhance learning experiences and drive performance. As a Microsoft Certified Professional, I have successfully designed and implemented training programs that empower sales and service teams to excel in their roles.
Currently, I serve as the Manager of Training Design and Content at One97 Communications Limited, where I create engaging content for various products and develop comprehensive training modules for new hires. My previous roles have equipped me with a diverse skill set, including content writing, LMS tool management, and conducting Train-the-Trainer sessions. I take pride in my ability to collaborate with cross-functional teams to deliver impactful training solutions that meet organizational goals.
Experience
Work history, roles, and key accomplishments
Manager- Training Design & Content
One97 Communications Limited
Jun 2023 - Present (1 year 11 months)
As Manager of Training Design and Content, I create training materials for various Paytm products, develop online training modules, and conduct Train-the-Trainer sessions. I also design interactive learning content and manage knowledge sharing through Google Sites.
Deputy Manager - Instructional Designer
Bharti Airtel Limited
Jun 2018 - Jun 2023 (5 years)
Designed training content for Airtel's S&D team, focusing on telecom products. Developed mobile learning content and collaborated with the Graphics Design team to create effective training materials.
Assistant Manager – IoT Training
Kochar InfoTech Ltd
Jul 2017 - Nov 2018 (1 year 4 months)
Conducted training for IoT and Home Automation products, managed UAT, and provided pre-sales demos. Oversaw deployment of IoT solutions across India and conducted training for internal employees and clients.
Level 2 Tech - DSS
iYogi Technical Services Pvt. Ltd
Jun 2014 - Dec 2015 (1 year 6 months)
Provided L2 technical support for IT issues, upsold IT support plans, and achieved high customer satisfaction scores. Maintained efficient handling of customer queries and technical troubleshooting.
Customer Care Center Engineer- CCCE
Reliance Digital Retail Ltd
Apr 2012 - Jul 2014 (2 years 3 months)
Provided IT support and training to customers and sales teams. Managed customer escalations and coordinated with vendors for product issues, ensuring effective customer service.
Desktop Engineer
HCL Infosystems Pvt. Ltd
Jul 2011 - Apr 2012 (9 months)
Provided technical support and troubleshooting for hardware and software issues. Managed vendor contracts and ensured seamless IT operations for various client departments.
Technical Trainer
Jetking: Computer Hardware & Networking Institute
Nov 2009 - Jul 2011 (1 year 8 months)
Conducted technical training sessions on hardware, networking, and operating systems. Managed computer labs and provided hands-on training to students.
Education
Degrees, certifications, and relevant coursework
C.S.J.M. University
Bachelor of Arts, Arts
2005 - 2008
U.P. Board
Intermediate, General Education
2003 - 2005
U.P. Board
High School, General Education
2001 - 2003
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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