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Ramji Mishra

@ramjimishra

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Experienced instructional designer and technical trainer with 15 years' expertise.

India

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What I'm looking for

I seek a role that fosters innovation in training design and offers growth opportunities.

I am an experienced instructional designer and technical trainer with over 15 years of expertise in Fintech, Telecom, IoT, and IT training. My journey has been marked by a commitment to developing innovative training solutions that enhance learning experiences and drive performance. As a Microsoft Certified Professional, I have successfully designed and implemented training programs that empower sales and service teams to excel in their roles.

Currently, I serve as the Manager of Training Design and Content at One97 Communications Limited, where I create engaging content for various products and develop comprehensive training modules for new hires. My previous roles have equipped me with a diverse skill set, including content writing, LMS tool management, and conducting Train-the-Trainer sessions. I take pride in my ability to collaborate with cross-functional teams to deliver impactful training solutions that meet organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Manager- Training Design & Content

Current

One97 Communications Limited

Jun 2023 - Present (2 years)

As Manager of Training Design and Content, I create training materials for various Paytm products, develop online training modules, and conduct Train-the-Trainer sessions. I also design interactive learning content and manage knowledge sharing through Google Sites.

Training Content Design Content Development Learning Management Canva Video Production Training Product Training Knowledge Management

Deputy Manager - Instructional Designer

Bharti Airtel Limited

Jun 2018 - Jun 2023 (5 years)

Designed training content for Airtel's S&D team, focusing on telecom products. Developed mobile learning content and collaborated with the Graphics Design team to create effective training materials.

Instructional Design Mobile Learning Content Creation Adobe After Effects Photoshop Storyboarding Training Team Collaboration

Assistant Manager – IoT Training

Kochar InfoTech Ltd

Jul 2017 - Nov 2018 (1 year 4 months)

Conducted training for IoT and Home Automation products, managed UAT, and provided pre-sales demos. Oversaw deployment of IoT solutions across India and conducted training for internal employees and clients.

IoT UAT Pre Sales Technical Training Training Sales Training

Level 2 Tech - DSS

iYogi Technical Services Pvt. Ltd

Jun 2014 - Dec 2015 (1 year 6 months)

Provided L2 technical support for IT issues, upsold IT support plans, and achieved high customer satisfaction scores. Maintained efficient handling of customer queries and technical troubleshooting.

Technical Support Customer Service Troubleshooting Sales Customer Satisfaction Upselling

Customer Care Center Engineer- CCCE

Reliance Digital Retail Ltd

Apr 2012 - Jul 2014 (2 years 3 months)

Provided IT support and training to customers and sales teams. Managed customer escalations and coordinated with vendors for product issues, ensuring effective customer service.

Customer Support IT Solution Selling Escalation Management Customer Service

Desktop Engineer

HCL Infosystems Pvt. Ltd

Jul 2011 - Apr 2012 (9 months)

Provided technical support and troubleshooting for hardware and software issues. Managed vendor contracts and ensured seamless IT operations for various client departments.

Technical Support Technical Troubleshooting Vendor Management Asset Management IT Operations User Support Configuration Management

Technical Trainer

Jetking: Computer Hardware & Networking Institute

Nov 2009 - Jul 2011 (1 year 8 months)

Conducted technical training sessions on hardware, networking, and operating systems. Managed computer labs and provided hands-on training to students.

Technical Training Hardware Networking Operating System Student Curriculum Development