JSJagriti Singh
@jagritisingh
Training and Development Leader with a focus on impactful learning.
IndiaWhat I'm looking for
I am a Training and Development Leader with over 6 years of experience in designing and delivering high-impact learning programs across various industries. My proven track record includes improving employee performance by 20% and increasing training efficiency by 30%. I have successfully managed new hire onboarding for over 95 employees per batch and led training initiatives for international teams across three regions.
My expertise lies in instructional design and learning management systems (LMS), where I have tailored training content to address skill gaps and enhance overall competency. I am passionate about fostering a positive learning environment and have organized numerous employee engagement activities to strengthen team morale. My commitment to continuous improvement has driven me to implement process enhancements that have significantly boosted operational efficiency.
Experience
Work history, roles, and key accomplishments
Training & Development Leader
Teleperformance
Feb 2021 - Dec 2023 (2 years 10 months)
Experienced Training & Development Leader with over 6 years in designing and delivering impactful learning programs. Proven success in improving employee performance and customer satisfaction through targeted training strategies. Skilled in managing new hire onboarding and facilitating training for international teams.
Interlocutor
Cambridge Boxhill Language Assessment
Jan 2021 - Feb 2021 (1 month)
Conducted speaking assessments for OET candidates, ensuring adherence to testing procedures and providing constructive feedback. Maintained compliance with OET standards throughout the examination process.
Trainer & Content Creator
Freelancing | Online Fashion Brand
Jan 2021 - Feb 2021 (1 month)
Developed and delivered training content for an online fashion brand, focusing on campaign management and product knowledge. Ensured alignment with business goals and maintained quality standards in training materials.
Trainer & C.C.E
Teleperformance
Jan 2018 - Feb 2021 (3 years 1 month)
Led new hire training batches, focusing on onboarding and equipping trainees with essential product knowledge. Conducted upskilling sessions and performed quality audits to ensure adherence to campaign standards.
Education
Degrees, certifications, and relevant coursework
Mata Gujri Mahila Mahavidyalaya
Master of Commerce, Finance
2016 - 2018
Completed a Master of Commerce with a focus on Finance, developing a strong understanding of financial principles and practices.
St. Aloysius College
Bachelor of Commerce, Taxation
2013 - 2016
Earned a Bachelor of Commerce specializing in Taxation, gaining insights into tax regulations and financial management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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