Bokang Lefata

I am a results-driven IT Support and Systems Technician with over three years of hands-on experience maintaining IT infrastructure, supporting end users, and administering Microsoft 365 environments. I focus on practical troubleshooting, clear documentation, and maintaining system standards to keep operations running smoothly.

My recent role involved supporting IT governance and compliance, resolving network connectivity and cloud access issues, and performing hardware and software installations and diagnostics. I have experience delivering user training and orientation to increase technology adoption and reduce repeat incidents.

I have supported website updates and system integrations and have served in interim management roles overseeing IT operations, staff training, and computer lab maintenance. I combine technical skills with a service-oriented approach to improve uptime and user satisfaction.

I hold an Associate Degree in Business Information & Technology and multiple certificates in IT support, networking, and cybersecurity. I am fluent in English and Sesotho and seek opportunities to contribute to a team that values reliable, secure, and well-documented IT operations.