Open to opportunities

Jéssica Populim

@jesspr

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Instructional Designer skilled in e-learning and multimedia content creation.

Ireland

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What I'm looking for

I seek a role that values collaboration and innovation in learning design.

I am an experienced Instructional Designer with a strong background in e-learning development, sales training support, and multimedia content creation. My expertise lies in utilizing tools such as Articulate Storyline, Rise, Vyond, and Adobe Captivate to create engaging and learner-centered training programs. I am passionate about applying adult learning principles to design effective training for diverse, international audiences.

Throughout my career, I have successfully collaborated with global teams to enhance learning experiences. At Adobe, I revised sales-focused training materials that improved user onboarding and reduced support tickets through interactive guides. My role at Salesforce involved maintaining a knowledge base that cut repeat queries by 30%, showcasing my ability to tailor content to meet various learning styles and business needs.

My dedication to improving learning outcomes is evident in my previous positions, where I designed blended learning programs for healthcare teams and produced over 200 animated training videos that boosted engagement. I am committed to continuous improvement and leveraging technology to enhance the learning experience.

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Experience

Work history, roles, and key accomplishments

Current

Customer Support and Sales Representative

Current

Adobe

Jul 2024 - Present (1 year 4 months)

Created sales-focused training materials using Articulate Rise and Adobe Captivate to improve user onboarding. Advised customers on product features, translating technical details into clear, actionable learning content. Developed interactive guides to reduce support tickets, applying adult learning principles for better retention.

Articulate Rise Adobe Captivate User Onboarding Adult Learning Principles Interactive Guides Sales Training Customer Support

Customer Support Consultant

Salesforce

Jul 2023 - Mar 2024 (8 months)

Built a knowledge base with scenario-based learning tools, cutting repeat queries by 30%. Trained international users on platform features, tailoring content to diverse learning styles and business needs.

User Training Learning Styles Customer Support E Learning

Learning Design Lead

BEN Europe Institute GmbH

Sep 2021 - Sep 2022 (1 year)

Designed blended learning programs for global healthcare teams using Vyond animations and AI-generated voiceovers. Improved LMS usability, increasing course completion rates by 25% through UX-focused updates.

Vyond Program Completion UX Design Global Training

Animated Video & Instructional Designer

BEN Europe Institute GmbH

Mar 2020 - Sep 2021 (1 year 6 months)

Produced 50+ animated training videos with Vyond, boosting engagement for remote, international learners. Streamlined content production by integrating AI tools for voiceovers and basic automation.

Animation Vyond Content Production AI Tools

Instructional Design (WCM) Assistant

Saint-Gobain Sekurit

Oct 2019 - Jul 2020 (9 months)

Designed digital learning content for internal teams, optimizing delivery via the company’s LMS. Developed interactive job aids and process documentation, reducing onboarding time by 15%. Collaborated with cross-functional teams to improve LMS workflows, ensuring consistent branding and design.

Job Aids Onboarding Cross Functional Collaboration