JPJéssica Populim
@jesspr
Instructional Designer skilled in e-learning and multimedia content creation.
IrelandWhat I'm looking for
I am an experienced Instructional Designer with a strong background in e-learning development, sales training support, and multimedia content creation. My expertise lies in utilizing tools such as Articulate Storyline, Rise, Vyond, and Adobe Captivate to create engaging and learner-centered training programs. I am passionate about applying adult learning principles to design effective training for diverse, international audiences.
Throughout my career, I have successfully collaborated with global teams to enhance learning experiences. At Adobe, I revised sales-focused training materials that improved user onboarding and reduced support tickets through interactive guides. My role at Salesforce involved maintaining a knowledge base that cut repeat queries by 30%, showcasing my ability to tailor content to meet various learning styles and business needs.
My dedication to improving learning outcomes is evident in my previous positions, where I designed blended learning programs for healthcare teams and produced over 200 animated training videos that boosted engagement. I am committed to continuous improvement and leveraging technology to enhance the learning experience.
Experience
Work history, roles, and key accomplishments
Customer Support and Sales Representative
Adobe
Jul 2024 - Present (11 months)
Created sales-focused training materials using Articulate Rise and Adobe Captivate to improve user onboarding. Advised customers on product features, translating technical details into clear, actionable learning content. Developed interactive guides to reduce support tickets, applying adult learning principles for better retention.
Customer Support Consultant
Salesforce
Jul 2023 - Mar 2024 (8 months)
Built a knowledge base with scenario-based learning tools, cutting repeat queries by 30%. Trained international users on platform features, tailoring content to diverse learning styles and business needs.
Learning Design Lead
BEN Europe Institute GmbH
Sep 2021 - Sep 2022 (1 year)
Designed blended learning programs for global healthcare teams using Vyond animations and AI-generated voiceovers. Improved LMS usability, increasing course completion rates by 25% through UX-focused updates.
Animated Video & Instructional Designer
BEN Europe Institute GmbH
Mar 2020 - Sep 2021 (1 year 6 months)
Produced 50+ animated training videos with Vyond, boosting engagement for remote, international learners. Streamlined content production by integrating AI tools for voiceovers and basic automation.
Instructional Design (WCM) Assistant
Saint-Gobain Sekurit
Oct 2019 - Jul 2020 (9 months)
Designed digital learning content for internal teams, optimizing delivery via the company’s LMS. Developed interactive job aids and process documentation, reducing onboarding time by 15%. Collaborated with cross-functional teams to improve LMS workflows, ensuring consistent branding and design.
Education
Degrees, certifications, and relevant coursework
Federal Technological University of Paraná
Bachelor’s in Design, Design
EBAC
Specialization in UX/UI Design, UX/UI Design
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Social media
Job categories
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