Princess Caman
@princesscaman
Organized learning and development trainer skilled in onboarding, CRM management, and instructional design.
What I'm looking for
I am an organized and proactive learning and development professional with strong experience tracking lead progress from inquiry through onboarding, maintaining accurate CRM updates, and ensuring timely follow-ups to support smooth transitions.
I design and deliver engaging training across multiple programs, create learning materials using the ADDIE model, measure impact with Kirkpatrick’s Four Levels, and mentor SME trainers using the GROW coaching model to improve facilitation and performance.
I collaborate with clients to co-develop upskilling materials, apply Merrill’s First Principles and RELATE practices to embed sustainable change, and leverage e-learning tools (H5P, Adapt Learning, ActivePresenter, iSpring, Genially) to produce interactive, SCORM-compliant learning experiences.
Experience
Work history, roles, and key accomplishments
Trainer
Qualfon
Dec 2023 - Present (2 years 1 month)
Delivered training across multiple programs, implemented continuous learning initiatives, and navigated various platforms to enhance agent performance.
SME Trainer
Qualfon
Feb 2023 - Present (2 years 11 months)
Provided program-specific training and onboarding support, created learning materials, and reinforced performance standards to improve agent readiness.
Customer Service Representative
Qualfon
Jan 2022 - Present (4 years)
Delivered customer support, resolved inquiries promptly, and consistently met sales targets through strong communication and product knowledge.
Education
Degrees, certifications, and relevant coursework
Negros Oriental State University
Bachelor of Secondary Education, Secondary Education
2020 -
Completed three years of the Bachelor of Secondary Education program with coursework and training relevant to learning and development and trainer roles.
Availability
Location
Authorized to work in
Job categories
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