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Chathurya Heshani

@chathuryaheshani

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Dedicated professional skilled in business user training and support.

Sri Lanka

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a dedicated professional with extensive experience in business user training and support, particularly within the shipping industry. My role at Xitricon FZCO PVT. LTD. allowed me to conduct comprehensive training sessions that ensured efficient adoption of new processes and systems. I excel in managing and resolving support bugs, which significantly improves system functionality and enhances user experience. My ability to create detailed user manuals and software design documents has been instrumental in facilitating seamless operations.

Prior to my current position, I worked as a QA Engineer and Business Analyst, where I was responsible for requirement analysis, test script creation, and functional testing. My collaboration with project managers and product owners helped establish project milestones and timelines, driving estimation and priorities effectively. I have a strong foundation in both functional and non-functional testing, utilizing tools such as Postman for security testing and bug tracking. My experience as a Trainee Software Engineer further solidified my skills in web and mobile application development.

Experience

Work history, roles, and key accomplishments

Consultant

Xitricon FZCO PVT. LTD.

Sep 2023 - Nov 2023 (2 months)

Conducted comprehensive business user training to ensure efficient adoption of new processes and systems. Managed and resolved support bugs to improve system functionality and user experience, providing onsite support to address user queries and facilitate seamless operations.

User Training Onsite Support Technical Support Process Improvement

QA Engineer/Business Analyst

Implementation Projects

Feb 2021 - Sep 2023 (2 years 7 months)

Performed requirement analysis, created test scripts and test cases, and engaged with Project Managers to establish project milestones. Conducted user training and functional testing, including unit, system, and UAT testing, while collaborating with the development team for bug fixing.

Test Script Development Functional Testing User Training Collaboration UAT Non Functional Testing