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Reeva Chopra

@reevachopra

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Experienced Senior Trainer specializing in training curriculum design.

India

Message

What I'm looking for

I seek a role that fosters professional growth and values continuous learning.

With over nine years of experience in Training and Development, I have honed my skills as a Senior Trainer at Accenture, where I specialize in designing effective training curricula and conducting comprehensive needs assessments. My role involves evaluating the effectiveness of training programs and ensuring that both onboarding and continuous learning initiatives are executed seamlessly for new hires and existing employees alike.

My competencies include people leadership, operational floor management, and a keen aptitude for crafting training plans that cater to diverse learning requirements. I am dedicated to facilitating the learning process, ensuring that trainees acquire the necessary skills to excel in their roles. My commitment to continuous improvement drives me to conduct ongoing evaluations and implement modifications to enhance training effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Senior Trainer

Current

Accenture

Nov 2016 - Present (8 years 7 months)

As a Senior Trainer at Accenture, I specialize in designing training curriculum, conducting needs assessments, and evaluating the effectiveness of training programs. I lead all aspects of training initiatives, ensuring smooth execution and continuous learning for new hires and existing employees.

Onboarding Communication Training Delivery IT Operations MS Office Training

Technical Support

HCL Technologies

Aug 2014 - Dec 2015 (1 year 4 months)

At HCL Technologies, I provided technical support for internal and external customers, diagnosing issues and ensuring resolution. I maintained records of calls and followed up on cases as per process requirements, supporting multiple clients with professionalism.

Technical Support Customer Service Communication Problem Solving Documentation Relationship Management

Technical Support Representative

IBM India

Dec 2012 - Feb 2014 (1 year 2 months)

In my role as a Technical Support Representative at IBM India, I was the first point of contact for end-user issues, providing technical support and ensuring resolution of queries. I maintained call quality and response times according to SLAs while developing strong customer relationships.

Technical Support Customer Service SLA Communication Relationship Management Documentation

Education

Degrees, certifications, and relevant coursework

Ch Charan Singh University

Bachelor of Computer Applications, Computers

2007 - 2010

Grade: 65%

Completed a Bachelor of Computer Applications (BCA) with a focus on computer science principles, programming, and software development. Achieved a grade of 65%.

Central Board of Secondary Education

Higher Secondary Certificate, General Education

2005 - 2007

Grade: 83%

Completed 12th grade with a focus on English, achieving a score of 83%. This education provided a strong foundation in communication and analytical skills.

Central Board of Secondary Education

Secondary School Certificate, General Education

2003 - 2005

Grade: 73%

Completed 10th grade with a focus on English, achieving a score of 73%. This education laid the groundwork for further studies in higher secondary education.