Mario Manno
@mariomanno
Customer Success & Training Professional with over 9 years of experience.
What I'm looking for
I am a Customer Success and Training Professional with over 9 years of experience in developing cutting-edge training solutions and enhancing organizational performance at CCC Intelligent Solutions. My expertise lies in utilizing motivational speaking, exceptional communication, and project management skills to design impactful training programs that boost learning outcomes and stakeholder satisfaction.
Throughout my career, I have managed cross-functional teams, delivering projects on time and within budget. I have developed innovative training methodologies that enhance knowledge retention and skill application for diverse project teams. My passion for aligning training initiatives with strategic goals has allowed me to foster a culture of continuous learning and prepare teams for future challenges.
I have also designed and delivered engaging training programs that foster employee growth and improve organizational performance. By conducting in-depth needs assessments and leveraging insights, I create targeted, high-impact training solutions that drive measurable productivity gains across departments.
Experience
Work history, roles, and key accomplishments
Training Project Manager
CCC Intelligent Solutions
Apr 2021 - Jul 2024 (3 years 3 months)
Managed cross-functional teams, delivering projects on time and within budget. Led cross-functional training projects, optimizing processes and driving measurable performance improvements across teams.
Employee Development Trainer
CCC Intelligent Solutions
Jul 2018 - Apr 2021 (2 years 9 months)
Designed and delivered engaging training programs, fostering employee growth and enhancing organizational performance. Implemented innovative learning strategies, leading to improved employee skill retention and measurable productivity gains.
Technical Support Representative/Employee Trainer
CCC Intelligent Solutions
Feb 2015 - Jul 2018 (3 years 5 months)
Provided expert technical support and comprehensive training, enhancing team efficiency and customer satisfaction. Analyzed complex technical issues, developed targeted training programs, and implemented solutions that improved support quality and response times.
Education
Degrees, certifications, and relevant coursework
Mario hasn't added their education
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Tech stack
Software and tools used professionally
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