Customer Education and Client Success roles
RFOpen to opportunities
R Fleury
@rfleury
Customer Success and Education Consultant with experience on product releases, LMS and training
FranceWhat I'm looking for
Certified on Tealium Customer Data Platform
Experience
Work history, roles, and key accomplishments
TECurrent
Custom Training:
consulting clients on custom needs, training preparation and delivery on-site.
Standard Training:
virtual and in-person in English, French and Spanish: 40+ training sessions to international teams.
Configuration and testing of Conversions API (CAPI).
Key results: 500+ hours of content, collaborated in upskilling and reducing of onboarding time.
CORelease Readiness Consultant
Cornerstone ondemand
May 2017 - Jul 2022 (5 years 2 months)
Creation of Configuring New Functionality Training Workhops:
Sales, Marketing and Product collaterals updates.
Analytics and Personas on French Release Readiness Program.
Ran 40+ product webinars, 7 years, 5000+ attendees
Coordinated 28 product releases overall with PM and CS.
COProduct Adoption Analyst
Cornerstone ondemand
May 2015 - May 2017 (2 years)
Email marketing campaigns with Marketo.
LMS CSOD administration with cohorts and curricula
.
Localization: TLAS - sales platform to calculate TCO's.
Localization: Adoption Kits, Starter Guides, Release Decks.
Feedback on Release Notes, Online Help, Exams, Certifications.
ADLocalization Consultant
AdaptLogo
May 2006 - May 2015 (9 years)
Software localization and proofreading.
Multilingual SEO, training and web content localization.
Freelance Project Manager at a large agency for 500K$+ clients.
Education
Degrees, certifications, and relevant coursework
BUBoston University
Digital Product Management MicroMasters, Product Management
Activities and societies: Digital Product Management MicroMasters
Digital Product Management MicroMasters
DTDundalk Institute of Technology
3rd year Bachelor in Electronic Systems, Electronic Engineering
Activities and societies: 3rd year Bachelor in Electronic Systems
Digital Systems, Product Engineering, Test and Measurement
LTLe Havre Institute of Technology
Bachelor's Degree in Electrical Engineering, Electronic Engineering
Activities and societies: Bachelor's Degree in Electrical Engineering
DUT - Diplôme Universitaire de Technologie, Automatismes et Systèmes
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
France
SpainSalary expectations
80k-120k USD
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