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United Kingdom20k-29k USD
I have 5 years in customer sevice , sales , retentiond based roles i love speaking to customers
Experience
HDCustomer service advisor
Hastings Direct
Mar 2024 - Jul 2025 (1 year 4 months)
Customer service advisor
Mobile broadband
Jan 2022 - Feb 2024 (2 years 1 month)
Talk talk
Talktalk
Jan 2021 - Nov 2022 (1 year 10 months)
Passionate Accessibility Tester proficient in various testing tools.
Experience
Accessibility Tester
Tekvision Softtech and Accessibility Solutions
Jun 2022 - Present (3 years 5 months)
MADynamic conversation agent with a passion for client service excellence.
Experience
Chat Moderator
Chat Factory
Jan 2022 - Dec 2023 (1 year 11 months)
Chat Moderator
Chat Factory
Jan 2022 - Dec 2023 (1 year 11 months)
Customer Service Representative
Keikei Homestay
Jan 2020 - Dec 2022 (2 years 11 months)
UKHighly experienced QA Tester specializing in accessibility and game testing.
Experience
Software Engineer (QA & Accessibility Testing)
Tech Mahindra Pvt Ltd
Aug 2021 - Present (4 years 3 months)
Software Engineer (QA & Accessibility Testing)
Tech Mahindra Pvt Ltd
Aug 2021 - Present (4 years 3 months)
JMStrategic communications consultant building trust and driving organisational change
Experience
UMCommunications and Engagement Manager
University of Manchester
Mar 2024 - Present (1 year 8 months)
UMInterim Head of Student Communications
University of Manchester
Sep 2023 - Mar 2024 (6 months)
NHhello, I'm new to this and just trying to make some quick cash!
Experience
FRhelper
Freelance
Mar 2024 - Present (1 year 8 months)
Highly accomplished accessibility engineer with over 10 years of experience.
Experience
Web Accessibility Engineer
CalPERS
Dec 2024 - Jul 2025 (7 months)
Senior Accessibility Engineer
Kaiser Permanente
Nov 2022 - Dec 2024 (2 years 1 month)
Technical Lead & Accessibility Expert
Asurion, Inc.
Oct 2012 - Jan 2020 (7 years 3 months)
I'm a conversation designer driving AI-powered customer experiences and operational efficiency.
Experience
Conversation Designer
Sky
May 2023 - Present (2 years 6 months)
Customer Advisor
Sky
Nov 2021 - May 2023 (1 year 6 months)
ELV Design Engineer delivering compliant, scalable security and building systems.
Experience
ELV Design Engineer
BMS Infosolutions Private Limited
Jun 2022 - Present (3 years 5 months)
Telecom Engineer
Keolis Hyderabad MRTS Private Limited
Feb 2019 - May 2022 (3 years 3 months)
Service Engineer
Senior Test Automation Engineer delivering scalable Playwright/WebdriverIO solutions and measurable regression reductions.
Experience
Senior Lead Software Engineer
Virtusa
Jul 2022 - Present (3 years 4 months)
Senior Test Analyst
Cognizant
Jan 2020 - May 2022 (2 years 4 months)
Senior Test Automation Engineer
Cognizant
Results-driven professional with a strong background in customer service.
Experience
Telephone Interviewer
LuceResearch
Jan 2024 - Aug 2024 (7 months)
Telephone Interviewer
Headwaysolutions
Oct 2020 - Nov 2023 (3 years 1 month)
Customer Service Rep
KWCallCenter
Jul 2018 - Sep 2020 (2 years 2 months)
Inclusive design consultant specializing in user experience and accessibility.
Experience
LMTotal Experience Design Consultant
LMI
Jan 2025 - Present (10 months)
Design Systems Designer, Accessibility SME
General Motors
Jun 2023 - Present (2 years 5 months)
Experienced public sector communications professional with a strategic mindset.
Experience
Consultant
Management Strategies
Mar 2024 - Present (1 year 8 months)
Deputy District Director
U.S. House of Representatives
Feb 2022 - Present (3 years 9 months)
Quality Engineering Analyst with expertise in Accessibility Testing.
Experience
Quality Engineering Analyst
Accenture Solutions Pvt Limited
Mar 2024 - Present (1 year 8 months)
Quality Engineering Associate
Accenture Solutions Pvt Limited
Dec 2021 - Present (3 years 11 months)
MSPassionate Inbound Customer Service Agent
Experience
Inbound Customer Service Agent
CCI South Africa
Aug 2022 - Feb 2023 (6 months)
Enthusiastic backend support professional with strong problem-solving skills.
Experience
Backend Support
Teleperformance D.I.B.S.
Aug 2023 - Mar 2025 (1 year 7 months)
Technical Support
Teleperformance D.I.B.S.
Mar 2021 - Sep 2022 (1 year 6 months)
Advisor/Voice Chat Customer Representative
Teleperformance D.I.B.S.
Jul 2019 - Aug 2020 (1 year 1 month)
Software Test Engineer with 2.5+ years of IT experience
Experience
Jr. Software Test Engineer
Conscience IT Private Limited
Oct 2021 - Jul 2023 (1 year 9 months)
APAccessibility Specialist - Semi-senior front-end developer
Experience
Accessibility Specialist
NTTDATA
Jan 2022 - Present (3 years 10 months)
Front-end Engineer
NTTDATA
Jan 2022 - Present (3 years 10 months)
Compassionate crisis counselor and peer specialist skilled in suicide prevention and support.
Experience
Chat/Text Crisis Specialist
Centerstone
Mar 2025 - Sep 2025 (6 months)
Crisis Counselor
MHA-NYC
May 2024 - Feb 2025 (9 months)
Media Writer
The Blast
Dec 2019 - Apr 2020 (4 months)
YUCharismatic communicator skilled in voiceovers and podcasting.
Experience
Voice Artist | Podcast Host | AI Trainer
Freelance
Jan 2024 - Present (1 year 10 months)
Ambassador
One Young World
Jan 2024 - Present (1 year 10 months)
Customer Service Representative
Customer Service Representative
Keikei Homestay
Jan 2020 - Dec 2022 (2 years 11 months)
Customer Inquiry
IEBC Election
Jan 2021 - Dec 2021 (11 months)
Engagement Manager
University of Manchester
Feb 2021 - Sep 2023 (2 years 7 months)
Communications and Marketing Executive
BASF plc
Oct 2013 - Feb 2021 (7 years 4 months)
Internal Communications Officer
BASF SE
Jan 2012 - Jan 2013 (1 year)
Senior Software Engineer
Vivotech, Inc.
Sep 2010 - Oct 2012 (2 years 1 month)
Software Engineer
Sun Microsystems
Blue Star Limited
Apr 2018 - Feb 2019 (10 months)
Service Engineer
Gopi Krishna Electronics
May 2017 - Apr 2018 (11 months)
May 2018 - Dec 2019 (1 year 7 months)
Senior Test Analyst
Cognizant
Apr 2017 - Apr 2018 (1 year)
Test Analyst
Cognizant
Feb 2014 - Mar 2017 (3 years 1 month)
In-Vehicle Digital Accessibility & Inclusive Design Lead
General Motors
Sep 2021 - Present (4 years 2 months)
UX Product Designer, Driver Assistance
General Motors
Sep 2018 - Present (7 years 2 months)
Senior Art Director
GTB
May 2013 - Present (12 years 6 months)
Spokesperson/Public Affairs Manager
Manatee County Government
Feb 2021 - Present (4 years 9 months)
Press Secretary
United States House of Representatives
Oct 2019 - Present (6 years 1 month)
Field Representative
United States House of Representatives
Dec 2018 - Present (6 years 11 months)
Peer Specialist
NYC Well
Jan 2022 - Present (3 years 10 months)
Concentrix, Inc.
Jan 2018 - Present (7 years 10 months)
