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@maryakinyi
Dynamic conversation agent with a passion for client service excellence.
I am a dedicated conversation agent with a Bachelor of Arts in Linguistics and Customer Service. My journey in customer service began at Keikei Homestay, where I provided exceptional service to guests, ensuring their experiences were memorable. My role as a Chat Moderator at Chat Factory honed my skills in maintaining engaging conversations while managing online interactions effectively.
Throughout my career, I have empowered youth through positive communication as a Chat Agent in an Organization of Youth Empowerment Groups. My experience extends to various customer service roles, including assisting clients at Multichoice World and handling inquiries during the IEBC elections. I thrive in environments where I can utilize my communication skills to spread positivity and enhance customer experiences.
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Work history, roles, and key accomplishments
Chat Factory
Jan 2022 - Dec 2023 (1 year 11 months)
Mastered the art of conversation in small amounts, keeping the discussion moving efficiently as well as the giants at bay. This role focused on maintaining a positive and productive online environment.
Chat Factory
Jan 2022 - Dec 2023 (1 year 11 months)
Mastered the art of conversation in small amounts, keeping the discussion moving efficiently as well as the giants at bay. Handled client questions with the accuracy of a detective ensuring citizens were knowledgeable and ready to cast their tallies.
Keikei Homestay
Jan 2020 - Dec 2022 (2 years 11 months)
Provided unrivaled client service to visitors, guaranteeing their keep was as beautiful as a getaway in heaven. Assisted customers with their questions, seeing to it they left every communication seeming like they won the customer service prize.
Keikei Homestay
Jan 2020 - Dec 2022 (2 years 11 months)
Provided unrivaled client service to visitors, guaranteeing their keep was as beautiful as a getaway in heaven. This involved addressing inquiries and resolving issues promptly to enhance guest satisfaction.
IEBC Election
Jan 2021 - Dec 2021 (11 months)
Handled client questions with the accuracy of a detective guaranteeing citizens were knowledgeable as well as all set to cast their tallies. This role required clear communication and accurate information dissemination.
IEBC Election
Jan 2021 - Dec 2021 (11 months)
Handled client questions with the accuracy of a detective ensuring citizens were knowledgeable and ready to cast their tallies. Provided unrivaled client service to visitors, guaranteeing their keep was as beautiful as a getaway in heaven.
Multichoice World
Jan 2018 - Dec 2019 (1 year 11 months)
Assisted consumers with their questions, seeing to it they left every communication seeming like they won the client service prize. This involved comprehensive product knowledge and effective problem-solving.
Multichoice World
Jan 2018 - Dec 2019 (1 year 11 months)
Assisted consumers with their questions, seeing to it they left every communication seeming like they won the client service prize. Handled client questions with the accuracy of a detective ensuring citizens were knowledgeable and ready to cast their tallies.
Non-Profit Organization
Jan 2016 - Dec 2017 (1 year 11 months)
Responded to emergencies like a superhero in a cape offering emergency treatment aid with lightning-fast reflexes. Assisted consumers with their questions, seeing to it they left every communication seeming like they won the client service prize.
Non-Profit Organization
Jan 2016 - Dec 2017 (1 year 11 months)
Responded to emergencies like a superhero in a cape offering emergency treatment aid with lightning-fast reflexes. This included administering first aid and ensuring safety protocols were followed.
Organization of Youth Empowerment Groups
Jan 2015 - Dec 2016 (1 year 11 months)
Empowered as well as motivated young people with interesting conversation interactions spreading out positivity and also inspiration. This involved facilitating discussions and providing guidance to youth.
Organization of Youth Empowerment Groups
Jan 2015 - Dec 2016 (1 year 11 months)
Empowered and motivated young people with engaging conversation interactions spreading out positivity and also inspiration. Responded to emergencies like a superhero in a cape offering emergency treatment aid with lightning-fast reflexes.
Degrees, certifications, and relevant coursework
Certificate, Computer Science
Completed a Certificate in Computer Science, acquiring foundational knowledge in computing principles. Gained practical skills relevant to modern technological environments.
Certification, First Aid
Obtained First Aid Certification from St. John Ambulance, demonstrating proficiency in emergency medical response. Acquired critical skills for providing immediate assistance in various situations.
Bachelor of Arts, Linguistics and Customer Service
Studied Linguistics and Customer Service, gaining expertise in communication and client interaction. Developed strong skills in etymological finesse and public relations.
Software and tools used professionally
You can contact mary and 90k+ other talented remote workers on Himalayas.
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