Beatriz Hernandez

At Beyond Speaking Rehab Specialist, I deliver synchronous virtual services and develop individualized activities for communication needs. I also program and implement communication technology, including Proloquo2Go and TouchChat.

At Foundation for California Community Colleges, I provided bilingual customer support by phone and chat, helping clients with benefits, eligibility, and program questions. I researched questions, documented interactions, and trained and supported team members in chat communication and quality standards.

At Whole Child Therapy, Inc., I coordinated referrals, scheduling, and service delivery for children receiving speech and occupational therapy. I reviewed insurance benefits and claim details and conducted patient-chart audits to support documentation accuracy.