Lungelwa Nkosi
@lungelwankosi
Customer care agent at I-Talk who handled insurance queries, complaints, and inbound and outbound support.
KenyaWhat I'm looking for
At I-Talk, I handled inbound and outbound phone support, helping customers with insurance policy and company queries.
I resolved complaints and supported difficult customers calmly, while selling insurance and updating customer records through data entry.
I have experience with email and chat support and am available for remote work in the EAT time zone.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
I-Talk
Jan 2022 - Feb 2023 (1 year 1 month)
Provided outbound and inbound phone support, handling complaints and difficult customers calmly. Sold insurance and addressed customer queries about policies, while performing data entry and updating customer records.
Education
Degrees, certifications, and relevant coursework
South West Gauteng College TVET (George Tabor)
N6, Clothing Production
Completed N6 in Clothing Production in 2024.
SandM IT training
Diploma, Information Technology
2022 - 2022
Completed a Diploma in IT & IT training in 2022.
Liverpool Secondary School
Matric, General
Completed Matric (Grade 12) in 2021.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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