Loryam Bandojo

Promoted to a specialized back-office team handling high-level escalations and sensitive billing concerns. Processed and reviewed international payment transactions, investigated complex account discrepancies, and reconciled transactions across multiple payment platforms.

Provided customer support through chat and email for an international retail account. Handled customer concerns, account inquiries, order-related issues, and payment concerns in a non-voice environment, consistently meeting performance standards.

Completed voice-recording tasks by reading assigned sentences and providing required spoken responses. Followed task-specific instructions for pronunciation, response accuracy, and recording requirements.

Transcribed and annotated individual audio segments according to project guidelines. Segmented and labeled spoken content accurately for AI/data-processing purposes, maintaining attention to context and accuracy.

Annotated video clips according to detailed AI data-annotation guidelines. Reviewed individual clips to identify required actions, events, and errors, maintaining consistency and accuracy across annotations.

Pursuing a Bachelor of Secondary Education major in English, currently in the first year as of 2023.

Completed an online program in Introduction to Bookkeeping and Visual Graphic Design in 2026.

Completed senior high school with a focus on Dressmaking and Tailoring, graduating in 2020.