KAVYA TR

I'm a customer support and client coordination professional with 2+ years of experience managing real-time queries, resolving issues, and maintaining clear communication across email, chat, and phone channels.

Currently, I work as a freelance AI Chatbot Evaluator on Upwork, reviewing and rating chatbot responses for quality, accuracy, and tone in both English and Malayalam. This role has sharpened my eye for detail, response clarity, and communication standards — skills that directly translate into delivering great customer experiences.

At PSN Mentor and Careers Pvt. Ltd., I served as the primary point of contact for all clients and candidates — handling multi-conversation management, issue escalation, follow-ups, and end-to-end coordination while consistently maintaining a professional and empathetic tone.

Earlier, as a Broadcast Journalist at Mathrubhumi News Channel, I produced accurate content under tight deadlines and handled live interactions — further strengthening my ability to communicate clearly and stay composed under pressure.

I'm professionally fluent in English and Malayalam, highly detail-oriented, and experienced in tools like Notion, Slack, MS Excel, and Gmail. I thrive in remote, fast-paced environments and am passionate about delivering smooth, empathetic, and efficient customer experiences. Available to start immediately and open to full-time or freelance customer support roles.