Johnny Holiness
@johnnyholiness
Customer support representative serving small businesses and e-commerce clients; resolves 15–20 conversations or tickets daily.
NigeriaWhat I'm looking for
As a freelance customer support representative, I handle live chat, email, WhatsApp, and phone support for small businesses and e-commerce clients. I resolve about 15 to 20 conversations or tickets per day.
I use Zendesk and Intercom to manage tickets, reply to live chats within minutes, and respond to emails and tickets within 15 to 30 minutes. When an issue is complex, I escalate it with clear case notes so customers don't have to repeat themselves.
At Timi's Cosmetics, I responded to customer questions, order enquiries, and complaints on Instagram, WhatsApp, and Facebook. I also created social content that grew engagement by 80%.
At Delta Broadcasting Service, I researched segment content, supported journalists and production staff, and operated audio and video equipment during live broadcasts. I have a Mass Communication degree and C2-level English, and I'm open to company training and US, UK, and EU shift hours.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support Representative
Freelance
Jan 2024 - Present (2 years 9 months)
Handle customer support across live chat, email, WhatsApp and phone for small business and e-commerce clients, resolving about 15 to 20 conversations or tickets per day. Maintain a satisfaction rate of 90% or above through clear, empathetic communication.
Social Media Manager and Customer Support
Timi's Cosmetics
Jan 2020 - Dec 2023 (3 years 11 months)
Responded to customer questions, order enquiries and complaints on Instagram, WhatsApp and Facebook, usually within minutes. Created content for several social platforms, growing engagement by 80%.
Media Intern
Delta Broadcasting Service
Jan 2021 - Dec 2021 (11 months)
Researched segment content, ensuring accurate and timely information. Supported journalists and production staff during interviews and information gathering, and operated audio and video equipment during live broadcasts.
Education
Degrees, certifications, and relevant coursework
Edwin Clark University
Bachelor of Science, Mass Communication
Bachelor of Science in Mass Communication from Edwin Clark University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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