ihembido patience
@ihembidopatience
Customer Support Representative supporting community outreach at Slum Kids & Girls Empowerment Outreach Initiatives and handling listener inquiries across radio and digital channels.
NigeriaWhat I'm looking for
At Slum Kids & Girls Empowerment Outreach Initiatives, I facilitate communication between community leaders, beneficiaries, and volunteer teams during local outreach events. I also assist with logistics and participant inquiries.
At Kiss FM Radio and Vida Stream Radio, I handled live calls, online audio requests, social media messages, and listener feedback. I resolved minor complaints and worked with on-air talent and production teams to support smooth show flow.
Experience
Work history, roles, and key accomplishments
Volunteer Communications & Outreach Coordinator
Slum Kids & Girls Empowerment Outreach Initiatives
Aug 2024 - Present (2 years 2 months)
Facilitated clear communication between community leaders, beneficiaries, and volunteer teams during local outreach events. Assisted in organizing logistics, managing participant inquiries, and supporting team coordination under fast-paced field conditions.
Audience Relations & Digital Support Specialist
Kiss FM Radio
Jul 2022 - Sep 2022 (2 months)
Managed incoming live telephone calls and online audio requests from listeners, delivering prompt, courteous, and engaging responses under real-time constraints. Handled social media messaging and audience inquiries across official channels, maintaining a professional and warm brand voice.
Audience Relations & Digital Support Specialist
Vida Stream Radio
Jul 2021 - Sep 2021 (2 months)
Resolved listener feedback and minor complaints effectively, ensuring a high level of audience satisfaction and retention. Collaborated seamlessly with on-air talent and technical production teams to maintain smooth show flow and accurate message queueing.
Education
Degrees, certifications, and relevant coursework
Ajayi Crowther University
Bachelor of Science, Media and Communications
Bachelor of Science in Media and Communications from Ajayi Crowther University, Oyo State, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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