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MSCustomer support and fraud prevention specialist skilled in remote technical troubleshooting and CRM systems.
Experience
Order Processing Specialist
SSG Jamaica
May 2025 - Aug 2025 (3 months)
Fraud & Retention Specialist
SSG Jamaica
Aug 2024 - May 2025 (9 months)
Data Entry Specialist
Confidential E-Commerce Client
Oct 2024 - Feb 2025 (4 months)
Telecommunications Specialist
Concentrix Jamaica
Feb 2021 - Aug 2024 (3 years 6 months)
IT Help Desk Support
Freelance
Jan 2022 - Dec 2023 (1 year 11 months)
JMExperienced IT professional with over 10 years in technical support.
Experience
Senior Desktop Support Technician
University Hospital
Aug 2017 - Present (8 years 3 months)
Senior Desktop Support Technician
Case Western Reserve University
Mar 2015 - Present (10 years 8 months)
I am an experienced IT engineer specializing in Microsoft 365 and infrastructure support.
Experience
IT Engineer
Everest IT
Aug 2023 - Present (2 years 3 months)
FFExperienced Virtual Workplace Engineer specializing in Azure solutions and automation.
Experience
Virtual Workplace Engineer
DB Schenker
Dec 2023 - Present (1 year 11 months)
Office 365 Engineer
DB Schenker
Feb 2022 - Dec 2023 (1 year 10 months)
Infrastructure Auditor
EY
Dec 2021 - Feb 2022 (2 months)
HHDedicated Network Engineer and IT Support Professional.
Experience
IT Administrator
Tekboox
Mar 2025 - Present (8 months)
Technical Support Engineer
Smart Matrix LLC
Jan 2024 - Oct 2024 (9 months)
Remote IT Support Specialist
Remote IT Support Services
AHPassionate IT Help Desk Analyst with a focus on cybersecurity.
Experience
IT Help Desk Analyst
Trinity Health IHA
May 2024 - Present (1 year 6 months)
IT Help Desk Analyst
Trinity Health IHA
May 2024 - Present (1 year 6 months)
IT Projects
KSI am Software Tech Support Specialist. Expertise in servers, firewalls,networking, system admin.
Experience
ISSenior Desktop Engineer
ING Business Shared Services
Aug 2020 - Present (5 years 3 months)
I am an experienced desktop support specialist and IT troubleshooter.
Experience
Desktop Specialist
NC AOC/NCDPS/NCDMV
Dec 2019 - Oct 2024 (4 years 10 months)
User Support Technician
North Carolina Department of Transportation / Insight Global
May 2019 - Dec 2019 (7 months)
Deskside Support Specialist
Novo Nordisk / C3I
Mar 2016 - May 2019 (3 years 2 months)
RHVersatile IT Support Specialist with over 4 years of experience.
Experience
Service Desk Analyst
Dimensions
Oct 2024 - Jan 2025 (3 months)
IT Support Technician (Service Desk/Hardware)
Vapour Arms
Jan 2023 - Jul 2024 (1 year 6 months)
Service Desk Analyst
Imperial College London
Jan 2023 - Dec 2023 (11 months)
CompTIA A+ IT technician and blockchain specialist delivering fast remote support.
Experience
Desktop Support Technician
ContactPoint360
May 2024 - Present (1 year 6 months)
Blockchain & Crypto Specialist
Freelance
Jan 2017 - Present (8 years 10 months)
Tech Support Advisor
TDS Telecom
MS
United States70k-110k USD
IT Manager with 8 years of experience in technical support.
Experience
Manager
Merchant Industry LLC
Oct 2023 - Present (2 years 1 month)
Assistant Manager
Merchant Industry LLC
JRExperienced IT System Administrator skilled in cloud, automation, and monitoring.
Experience
System Administrator
Kyndryl
Jan 2020 - Present (5 years 10 months)
IBSystem Administrator
IBM
Jan 2017 - Jan 2020 (3 years)
UPPackage Sorter
UPS
Jan 2014 - Jan 2017 (3 years)
BGIT Support Specialist with extensive experience in troubleshooting and support.
Experience
Helpdesk Technician
ACORA Managed Services
Mar 2020 - Present (5 years 8 months)
Service Desk Analyst
Synchrony Bank
Jun 2016 - Present (9 years 5 months)
ASExperienced EUC Consultant and Senior Engineer specializing in virtualization.
Experience
Independent EUC Consultant & Senior Engineer
Self-Employed
Nov 2024 - Present (1 year)
Virtualization & EUC Lead (Citrix)
Pacific Life
Mar 2021 - Dec 2024 (3 years 9 months)
IT Infrastructure Strategy Engineer
RARemote IT support engineer dedicated to enhancing company profits.
Experience
IT Support Engineer
Nityo Infotech/Openview Technologies/Gigworkplace
Dec 2023 - Present (1 year 11 months)
IT Support Engineer
Nityo Infotech
Sep 2023 - Oct 2023 (1 month)
Equity Trader
L2 Desktop Support Engineer with global IT experience in Windows and macOS.
Experience
AIL2 Desktop Support Engineer
Apple Inc.
Sep 2022 - Jul 2025 (2 years 10 months)
IT Assistant / Junior Support
Freelance
Jan 2020 - Jan 2021 (1 year)
Empathetic customer advisor with a focus on effective service delivery.
Experience
Customer Advisor & Data Entry Clerk
Scottish Power
Feb 2024 - Present (1 year 9 months)
Troubleshooting Agent
Konecta
Aug 2021 - Feb 2024 (2 years 6 months)
Technical Support
Black Sun
Jun 2019 - Sep 2020 (1 year 3 months)
DMExperienced IT Support Specialist focused on enterprise service desk excellence.
Experience
IT Support Specialist
Enterprise Integration
Jan 2022 - Present (3 years 10 months)
Service Desk Analyst
Insight Global / State of Delaware
Jan 2021 - Jan 2022 (1 year)
Service Desk Analyst
Customer-focused IT Support Specialist with extensive technical experience.
Experience
IT Support Specialist
ABN AMRO
Jan 2024 - Present (1 year 10 months)
Azure Cloud Data Intern
Khaotichen
Jan 2023 - Jan 2024 (1 year)
Founder
Maskice Shop DOO
Jan 2017 - Jan 2023 (6 years)
Experienced IT support specialist delivering reliable systems, networks and user support.
Experience
ADPE/Service Desk Admin I
Vectrus/V2X
Jun 2024 - Present (1 year 5 months)
Service Desk Administrator
Five Rivers Services
May 2021 - Jun 2024 (3 years 1 month)
Logistics Analyst, Junior
General Dynamics Information Technology
Help Desk Analyst & Hardware Specialist
Safran Power System USA
Mar 2013 - Present (12 years 8 months)
IT Technician (Weekend Remote)
Danfoss/Seargin
Mar 2020 - Jan 2022 (1 year 10 months)
IT Administrator
DB Schenker
Jun 2018 - Nov 2019 (1 year 5 months)
Jul 2023 - Feb 2024 (7 months)
CourseCareers
Jan 2023 - Apr 2023 (3 months)
IT Projects Intern
CourseCareers
Jan 2023 - Apr 2023 (3 months)
Campus Support Technician
SAE Institute
Jun 2022 - Jan 2023 (7 months)
1st Line Support Technician
Rayy Films
Jan 2021 - Jun 2022 (1 year 5 months)
Feb 2024 - May 2024 (3 months)
May 2023 - Oct 2023 (5 months)
Technical Support Specialist
Merchant Industry LLC
Dec 2021 - Apr 2023 (1 year 4 months)
Data Center Technician
Immix Technologies
Jun 2021 - Mar 2022 (9 months)
Technical IT Support
Kingsley Technologies
Mar 2005 - Present (20 years 8 months)
Desktop Support Technician
Bytes Technologies
Feb 2002 - Present (23 years 9 months)
Amcor
Jan 2019 - Aug 2020 (1 year 7 months)
Sr. Citrix Engineer/Architect
Amcor
Jan 2016 - Jan 2019 (3 years)
Remote Access Team Lead
Hewlett-Packard Enterprise
Jul 2013 - Dec 2015 (2 years 5 months)
Self Employed
Mar 2023 - Sep 2023 (6 months)
Desktop Engineer
N R Technoserve
Jul 2021 - Feb 2023 (1 year 7 months)
Systems Engineer
Openview Technologies
Dec 2020 - Jan 2021 (1 month)
Loan Depot
Jan 2020 - Jan 2021 (1 year)
CIField Operations Rep 3
Comcast Inc.
Jan 2007 - Jan 2019 (12 years)
CIAdvanced Technical Support Agent
Comcast Inc.
Jan 2007 - Jan 2007 (0 months)
Technical Support & Design Specialist
GMT Company DOO
Jan 2015 - Jan 2017 (2 years)
Technical Assistant & Customer Support
A&D Technology
Jan 2013 - Jan 2015 (2 years)
Sep 2021 - May 2022 (8 months)
Continues Supply Technical Inspector
Vectrus
Sep 2020 - Sep 2021 (1 year)
Help Desk Support
Triple Canopy
Aug 2019 - Aug 2020 (1 year)
