Open to opportunities

Jahir Alvarado

@jahiralvarado

Message

IT Support Specialist delivering reliable multi-site systems and ERP support.

Panama

Message

What I'm looking for

I seek remote or contract IT support roles where I can manage multi-site systems, improve uptime, lead ERP support, and work autonomously with strong documentation and collaboration.

I am an IT Support Specialist with 4+ years delivering Level 1–2 support, systems operations, and multi-site remote/on-site assistance for retail and corporate environments. I have hands-on experience with Windows Server, Active Directory, Microsoft 365, Odoo Enterprise, SAP Business One, networking (MikroTik, Omada, Ubiquiti), and VoIP solutions.

I focus on minimizing downtime through fast troubleshooting, ERP configuration and reporting, secure network design, and clear documentation. I am available for remote IT support roles, contract engagements, and independent contractor work via Uptrone Solutions LLC.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Super Remate Outlet

Jan 2023 - Dec 2025 (2 years 11 months)

Provided Level 1–2 technical support across 7 retail branches and a logistics warehouse, administered Odoo Enterprise 15 and network infrastructure, and reduced downtime through rapid troubleshooting and documented procedures.

Odoo Windows Server Active Directory Mikrotik ERP Data Analysis Remote Support Advanced Excel

IT Support Technician

Bombas y Balineras S.A.

Sep 2021 - Oct 2022 (1 year 1 month)

Supported on-premise and cloud infrastructure including Windows Server, Active Directory, pfSense and Synology NAS, led Asterisk cloud VoIP migration that cut telephony costs ~70%, and executed HDD-to-SSD upgrades for 35+ devices.

Windows Server Active Directory PFsense Synology Asterisk SAP Business One HDD To SSD Migrations

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica de Panamá

Technical Degree in Computer Networks, Computer Networks

2020 - 2020

Completed a technical degree in Computer Networks at Universidad Tecnológica de Panamá in 2020, focusing on networking fundamentals and practical systems deployment.