EAEmmy Ani
@emmyani
Motivated IT Support professional specializing in remote troubleshooting and customer-focused help desk support.
NigeriaWhat I'm looking for
I am a motivated and certified IT Support professional specializing in remote troubleshooting, ticket management, and system administration. I transitioned from a successful customer service career to IT support and completed globally recognized certifications including the Google IT Support Professional Certificate and CompTIA A+.
In simulated help desk environments I used Freshdesk to log, track, and resolve 20+ support tickets and delivered remote troubleshooting with TeamViewer, AnyDesk, and Microsoft RDP.
I built practical server and client system skills by installing Windows Server on VMware, joining Windows 11 clients to a domain, applying Group Policies, and managing Active Directory. I seek a remote, entry-level IT support/help desk role where I can deliver fast, reliable, customer-focused technical assistance and grow within global teams.
Experience
Work history, roles, and key accomplishments
Server & Client System Setup
Independent
Jul 2025 - Present (1 month)
Installed and configured Windows Server on VMware and joined Windows 11 clients to a domain, applying Group Policies for security and usability. Practiced domain management, multi-system troubleshooting, and user access control in a virtual lab environment.
Self-Led IT Support Practice
Independent
Jan 2025 - Present (7 months)
Simulated help desk operations using Freshdesk to log and resolve 20+ support tickets, delivering remote troubleshooting for OS, hardware, and connectivity issues. Configured Active Directory user accounts and produced technical documentation to reduce repeat resolution time.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Science, Computer Science
Graduated with a Bachelor of Science in Computer Science from the National Open University of Nigeria in 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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