Fernando Luna
@fernandoluna
IT support specialist with extensive Windows Server, networking, and firewall deployment experience.
United StatesWhat I'm looking for
I am an IT support specialist with a background in systems engineering and technical programming, trained in the Dominican Republic and experienced supporting both business and personal clients.
I have delivered hands-on IT support since at least 2008, installing and administering Windows Servers (NT through 2012), VMware virtualization, DNS/DHCP/AD, policies and roles, and maintaining backups and NAS file servers.
I deploy and manage network infrastructure including structured cabling, routing, Wi‑Fi security, printers, routers, and WatchGuard firewalls, creating and updating firewall policies to meet organizational needs.
I prioritize reliable end-user support and secure, maintainable infrastructure—providing remote and on-site troubleshooting for mail, printing, connectivity, servers, and backup solutions.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Self-Employment
Jan 2010 - Dec 2014 (4 years 11 months)
Provided IT support to business clients including server and OS installations (Windows/Linux/iOS), infrastructure management, NAS backups, and firewall policy deployment for multiple major customers.
IT Assistant
Novalogiq
Jan 2008 - Dec 2010 (2 years 11 months)
Provided IT support to clients, installed servers and routers, deployed WatchGuard firewalls, and delivered remote troubleshooting to improve system uptime.
Education
Degrees, certifications, and relevant coursework
INFOTEP
Professional Certifications, Information Technology
2003 - 2005
Attended INFOTEP from 2003 to 2005 and obtained several qualifications in structured cabling, accounting, networking administration, Visual .NET programming, and IT hardware support.
Universidad Dominicana O&M
Bachelor of Science, Systems Engineering
1998 - 2002
Completed Systems Engineering academic studies at Universidad Dominicana O&M between 1998 and 2002.
Centro de Tecnología Universal (CENTU)
Technical Diploma, Computer Programming
1993 - 1995
Completed technical computer programmer training and advanced English studies at CENTU from 1993 to 1995.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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