Open to opportunities

hamza hameed

@hamzahameed1

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Dedicated Network Engineer and IT Support Professional.

Pakistan

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and the chance to work with cutting-edge technologies in IT support and networking.

I am a dedicated Network Engineer and IT Support Professional with a strong foundation in designing, maintaining, and troubleshooting network systems. My expertise lies in configuring network devices, managing IT infrastructure, and providing exceptional technical support. I am proficient in ensuring system reliability, optimizing performance, and resolving issues promptly.

In my current role as an IT Administrator at TEKBOOX, I perform daily operational checks on servers and network components to ensure 24/7 uptime. I monitor and maintain the functionality of firewalls and VPN tunnels, supporting secure remote access. My previous experience as a Technical Support Engineer at SMART MATRIX LLC allowed me to deliver exceptional support to clients, ensuring prompt resolution of hardware, software, and network-related issues.

Experience

Work history, roles, and key accomplishments

Current

IT Administrator

Current

Tekboox

Mar 2025 - Present (4 months)

Performed daily operational checks on primary and secondary servers, virtual machines, ISP connectivity, and core network components to ensure 24/7 uptime and business continuity. Monitored and maintained the functionality of firewalls, VPN tunnels, and RDP services, supporting secure remote access and internal network protection.

Virtual Machine Management RDP UPS Infrastructure

Technical Support Engineer

Smart Matrix LLC

Jan 2024 - Oct 2024 (9 months)

Delivered exceptional technical support to clients, ensuring prompt resolution of hardware, software, and network-related issues. Monitored system performance, diagnosed problems, and implemented solutions to maintain optimal operations. Configured and maintained Windows-based systems, ensuring compliance with organizational standards.

Technical Support System Configuration IT Support

Remote IT Support Specialist

Remote IT Support Services

Jul 2023 - Feb 2024 (7 months)

Delivered remote technical support to users worldwide, resolving software, hardware, and network issues. Assisted clients via remote desktop tools, ensuring timely troubleshooting and minimal downtime. Utilized ticketing systems to track, prioritize, and resolve support requests effectively.

Remote Technical Support Technical Troubleshooting Remote Tools Ticketing Systems User Support System Configuration

Education

Degrees, certifications, and relevant coursework

The Islamia University of Bahawalpur

Bachelor of Science, Information Technology

Activities and societies: Participated in tech communities and forums to enhance knowledge. Explored new technologies in IT support, cloud computing, and networking. Developed web applications and experimented with modern web technologies.

Studied Information Technology, gaining a strong foundation in network engineering, IT support, and system administration. Focused on designing, maintaining, and troubleshooting network systems and managing IT infrastructure.