AHAaron Haist
@aaronhaist
Passionate IT Help Desk Analyst with a focus on cybersecurity.
United StatesWhat I'm looking for
I am an IT Help Desk Analyst with a strong passion for cybersecurity, dedicated to enhancing service efficiency through proven technical support and problem-solving skills. My experience includes managing user authentication and executing secure protocols, which aligns perfectly with my focus on bolstering security measures within organizations.
Throughout my career, I have successfully resolved over 315 IT issues monthly, achieving a 96% first contact resolution rate. My role at Trinity Health has allowed me to optimize system performance while implementing security-focused projects. I am eager to contribute to a mission-driven company, supporting its technical infrastructure and security initiatives.
Experience
Work history, roles, and key accomplishments
IT Help Desk Analyst
Trinity Health IHA
May 2024 - Present (1 year 1 month)
As an IT Help Desk Analyst, I provided frontline technical support, managed user authentication, and executed secure protocols. I performed security audits, troubleshot software failures, and configured network resources while ensuring compliance with security policies. My role involved utilizing remote administration tools and documenting IT issues effectively.
IT Help Desk Analyst
Trinity Health IHA
May 2024 - Present (1 year 1 month)
As an IT Help Desk Analyst, I provided frontline technical support, managed user authentication, and executed security protocols. I resolved over 315 IT issues monthly with a 96% first call resolution rate, ensuring compliance with security policies and optimizing system performance.
IT Projects
CourseCareers
Jan 2023 - Apr 2023 (3 months)
In my IT Projects role, I implemented a Help Desk Ticketing System using Azure Virtual Machines and configured Active Directory in Azure. This project enhanced my skills in cloud-based solutions and ticketing systems.
IT Projects Intern
CourseCareers
Jan 2023 - Apr 2023 (3 months)
During my internship, I implemented a Help Desk Ticketing System using Azure Virtual Machines and set up Active Directory in Azure, enhancing my practical skills in IT project management and support systems.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor's in Cybersecurity, Cybersecurity
2023 -
SCSchoolcraft College
Associate's of Liberal Arts and Sciences, Liberal Arts and Sciences
2020 - 2023
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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