Jerry Man

I am a dedicated IT professional with over 10 years of experience in the industry, specializing in desktop support and network management. Currently, I serve as a Senior Desktop Support Technician at University Hospital, where I resolve complex hardware and software issues while providing exceptional customer service. My role involves troubleshooting, maintaining, and optimizing IT systems to ensure seamless operations for users.

Previously, I worked at Case Western Reserve University, where I managed Windows and MAC workstations and contributed to high-level IT projects. My background includes extensive experience with LAN and wireless setups, VPN networking, and VOIP systems. I am also skilled in audio and video installations, PC and MAC repairs, and user training, which has equipped me with a comprehensive understanding of various technologies and their applications in a professional setting.

With certifications in A+, Network+, and Dell, I am committed to staying current with emerging technologies and best practices in IT. I am eager to leverage my skills and experience in a Help Desk Support Engineer role, where I can contribute to the success of your organization while continuing to grow professionally.