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@shashankray
Network support specialist and DevOps engineer focused on reliable infrastructure.
NepalI am a Network Support Specialist and DevOps Engineer with hands-on experience in desktop support, network administration, virtualization, and cloud automation. I blend academic training in computer applications with practical, remote work for international clients.
I have delivered remote support and system administration services for organizations across the US, managing Active Directory, Exchange Server, VPNs, PC imaging, and asset tracking. I have also designed and implemented project-specific environments and automated tasks with scripts and AWS Lambda.
I maintain a private virtual lab for networking practice and train learners of varied backgrounds in networking principles, remote support tools, and virtualization technologies. My project work includes an attendance system using Python with Haar Cascade and LBP, and a cyber-threat classification project with CBR and cosine similarity.
I am passionate about building resilient infrastructure, improving operational efficiency through automation, and teaching technical skills. I seek roles where I can apply networking, systems administration, and DevOps practices to deliver measurable improvements.
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Work history, roles, and key accomplishments
Orion IT
Apr 2023 - Present (2 years 7 months)
Provided remote desktop and hardware/software support, managed PC imaging and asset tracking, administered Active Directory and Microsoft 365 services, and maintained Exchange Server mailboxes to ensure reliable end-user operations.
Adex International
Apr 2024 - Jul 2024 (3 months)
Designed and implemented project-specific environments, deployed Active Directory in virtualized infrastructure, configured SSO, and automated tasks via custom scripts and AWS Lambda to improve operational efficiency.
Delta IT
Mar 2021 - May 2023 (2 years 2 months)
Provided remote user support for software, drivers, and network connectivity, managed Active Directory and Group Policy, administered Exchange mailboxes, and documented system changes to maintain service levels.
Osiama Enterprise
Jan 2021 - Jan 2023 (2 years)
Maintained network infrastructure by troubleshooting connectivity and performance issues, configuring network hardware, managing security, and providing technical support to users to ensure stable operations.
Degrees, certifications, and relevant coursework
Bachelor in Computer Application, Computer Applications
Completed a Bachelor in Computer Application (BCA) at Samriddhi College affiliated with Tribhuvan University focusing on practical applications of computing.
Professional Training Certificate, Network Support
Completed Network Support Engineer training (Tier 1, 2, 3) delivered remotely with a high-tech virtual lab.
Intermediate (+2), General Science/Pre-University
Completed Intermediate (+2) studies at Capital College and Research Center affiliated with HSEB focusing on pre‑university coursework.
Diploma in Software Application, Software Application
Completed a Diploma in Software Application in Kathmandu covering software application development topics.
S.L.C., Secondary Education
Completed School Leaving Certificate (S.L.C.) at New Tulips School under the Nepal Board.
Software and tools used professionally
NepalYou can contact shashank and 90k+ other talented remote workers on Himalayas.
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