Andrew Zeng
@andrewzeng
IT professional specializing in endpoint support, automation, and efficient workstation lifecycle management.
CanadaWhat I'm looking for
I am an IT professional with hands-on experience delivering desktop and endpoint support across small and large organizations, focusing on automation, standardization, and user enablement. I have driven large-scale workstation deployments, PowerShell automation for onboarding/offboarding, and upgrades to Windows 11 while preserving high SLAs and minimizing downtime.
My achievements include implementing organization-wide password management, reducing provisioning time by 50% through scripting, cutting recurring tickets via user training, and optimizing deployment processes to improve efficiency and reliability. I collaborate with stakeholders and vendors to deliver projects on time and maintain secure, cost-efficient IT operations.
Experience
Work history, roles, and key accomplishments
Desktop Support Technician
OpenCircle MCSA
Mar 2025 - Nov 2025 (8 months)
Delivered on-site and remote technical support for ~60 users, standardized 100+ workstation builds reducing setup time by 30%, and led company-wide password manager rollout and Windows 11 upgrades with minimal disruption.
TESupported high-volume endpoint environment, deployed 300+ workstations via Intune and Autopilot, and processed ~30 ServiceNow tickets per day to meet SLA targets.
IT Help Desk Technician
Kingston Ross Pasnak LLP
Dec 2022 - Aug 2024 (1 year 8 months)
Reduced ticket volume 90% and recurring tickets 75% via training and documentation, implemented imaging standards, and automated AD onboarding/offboarding with PowerShell reducing onboarding effort by 80%.
Education
Degrees, certifications, and relevant coursework
NTNorthern Alberta Institute of Technology
Certificate, Computer Network Administration
Completed a Certificate program in Computer Network Administration focused on networking fundamentals and systems administration.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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