rohit sharma
@rohitsharma15
I am a Remote Tech Support Specialist with 12+ years securing and troubleshooting enterprise systems.
IndiaWhat I'm looking for
I am an experienced remote tech support specialist and systems administrator with over 12 years supporting enterprise IT across cloud and on-premise environments.
Currently I support distributed teams remotely from Amritsar at Helm360, managing Office 365, Intune, Azure AD, BitLocker, VMware, Hyper-V and Windows Server platforms while leading endpoint security, VPN configuration, and remote troubleshooting. Previously I deployed and administered AD, Office 365, Intune and secure communication setups for government and enterprise projects.
I hold an MCSA and computer-science credentials and I am open to remote full-time, contract, or freelance roles where I can apply my administration, security, and support expertise.
Experience
Work history, roles, and key accomplishments
Remote Senior System Administrator
Helm360
Jun 2023 - Present (2 years 3 months)
Providing remote IT support to Noida-based teams from Amritsar, managing Office 365, Intune, BitLocker, AD, VPN configuration, and endpoint security to improve remote troubleshooting and system reliability.
Managed Windows Server (2016/2019) environments and deployed Active Directory, Office 365, Intune, and Hyper-V for the Ministry of External Affairs project, enforcing encryption and secure communications.
IT Engineer
CMC Limited
Apr 2014 - Sep 2015 (1 year 5 months)
Delivered technical support and hardware/software setup for enterprise users, improving system availability and streamlining user onboarding processes.
WSProvided helpdesk assistance and troubleshooting for internal users, resolving incidents and supporting Windows and remote-access tools to maintain operational continuity.
Education
Degrees, certifications, and relevant coursework
MIMicrosoft
Microsoft Certified Solutions Associate (MCSA), Systems Administration
Obtained Microsoft Certified Solutions Associate (MCSA) certification in 2015.
MUMaharshi Dayanand University
Master of Computer Applications, Computer Applications
Grade: 66%
Completed Master of Computer Applications from Maharshi Dayanand University, Rohtak in 2010 with 66%.
GUGuru Nanak Dev University
Master of Science, Computer Science
Grade: 56%
Completed Master of Science in Computer Science from Guru Nanak Dev University, Amritsar in 2006 with 56%.
GUGuru Nanak Dev University
Bachelor of Science, Information Technology
Grade: 60%
Completed Bachelor of Science in Information Technology from Guru Nanak Dev University, Amritsar in 2004 with 60%.
PBPunjab School Education Board
Higher Secondary (Class 12), Science (Medical & Mathematics)
Grade: 56%
Completed Higher Secondary (Class 12) under Punjab School Education Board in 2001 with 56%, covering medical and mathematics subjects.
PBPunjab School Education Board
Secondary (Class 10), Secondary Education
Grade: 73%
Completed Secondary (Class 10) under Punjab School Education Board in 1999 with 73%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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