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Vimer Fabian

@vimerfabian

Desktop Support Technician with 10+ years delivering reliable IT endpoint and network support.

United States
Message

What I'm looking for

I seek hands-on desktop/endpoint support roles at collaborative firms where I can resolve user issues, improve reliability, and grow into broader systems or cloud responsibilities.

I am a bilingual Desktop Support Technician and IT Specialist with over a decade of hands-on experience delivering onsite and remote support for desktops, laptops, printers, POS systems, and small business networks. I hold CompTIA A+ and Microsoft Azure Fundamentals certifications and am experienced in OS installations, virus removal, backup and recovery, and endpoint configuration.

My background includes Tier 1–2 support for multi-user environments, LAN cabling and basic networking, Microsoft 365 administration, and use of remote-support tools such as RDP, TeamViewer, AnyDesk, LogMeIn, and Splashtop. I have a track record of reducing downtime through preventive maintenance and training that improved user security and efficiency.

I deliver strong customer service under pressure, support diverse user bases both onsite and remotely, and am immediately available with reliable transportation and a valid driver’s license for client site visits.

Experience

Work history, roles, and key accomplishments

FA

IT Specialist

Fernando Suarez Business Advisors

Jan 2017 - Mar 2020 (3 years 2 months)

Provided Tier 1–2 support for 20+ users including hardware, software, and LAN cabling installations; coordinated resolution of critical server and power issues to maintain business continuity.

Education

Degrees, certifications, and relevant coursework

UN

Universidad Católica Nordestana

Bachelor of Systems & Computer Engineering, Systems & Computer Engineering

2011 - 2016

Completed a Bachelor of Systems & Computer Engineering focusing on systems and computer engineering principles from 2011 to 2016.

Tech stack

Software and tools used professionally

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