Vimer Fabian
@vimerfabian
Desktop Support Technician with 10+ years delivering reliable IT endpoint and network support.
United StatesWhat I'm looking for
I am a bilingual Desktop Support Technician and IT Specialist with over a decade of hands-on experience delivering onsite and remote support for desktops, laptops, printers, POS systems, and small business networks. I hold CompTIA A+ and Microsoft Azure Fundamentals certifications and am experienced in OS installations, virus removal, backup and recovery, and endpoint configuration.
My background includes Tier 1–2 support for multi-user environments, LAN cabling and basic networking, Microsoft 365 administration, and use of remote-support tools such as RDP, TeamViewer, AnyDesk, LogMeIn, and Splashtop. I have a track record of reducing downtime through preventive maintenance and training that improved user security and efficiency.
I deliver strong customer service under pressure, support diverse user bases both onsite and remotely, and am immediately available with reliable transportation and a valid driver’s license for client site visits.
Experience
Work history, roles, and key accomplishments
IT Specialist
Tierra Colombiana Restaurant
May 2017 - Present (8 years 5 months)
Installed and configured desktops, laptops, printers, and POS systems; performed OS installations, virus removal, and implemented backup/recovery solutions to improve endpoint reliability and reduce downtime.
IT Specialist
Fernando Suarez Business Advisors
Jan 2017 - Mar 2020 (3 years 2 months)
Provided Tier 1–2 support for 20+ users including hardware, software, and LAN cabling installations; coordinated resolution of critical server and power issues to maintain business continuity.
IT Specialist
Corporación de Crédito Preindesa
Oct 2015 - Jul 2016 (9 months)
Delivered desktop and server support including installations, updates, and troubleshooting; conducted email security training that reduced phishing incidents.
Education
Degrees, certifications, and relevant coursework
Universidad Católica Nordestana
Bachelor of Systems & Computer Engineering, Systems & Computer Engineering
2011 - 2016
Completed a Bachelor of Systems & Computer Engineering focusing on systems and computer engineering principles from 2011 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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