RDRyan Drum
@ryandrum
Service Desk Analyst with expertise in Azure and Microsoft technologies.
United StatesWhat I'm looking for
I'm Ryan Drum, a dedicated Service Desk Analyst with a strong background in managing user accounts and cloud resources. Over the past two years at Mobiz Inc, I've honed my skills in Active Directory and Azure Active Directory, ensuring seamless user experiences and efficient IT operations.
My journey began as a Jr Help Desk Technician, where I developed a solid foundation in troubleshooting hardware and software issues. I take pride in providing excellent customer service and support to end users, which has been a cornerstone of my professional ethos. With certifications in CompTIA A+, Network+, and Azure Administrator Associate, I am committed to continuous learning and staying updated with the latest technologies.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
Mobiz Inc
Jan 2022 - Sep 2023 (1 year 8 months)
Managed user accounts and groups using Active Directory and Azure Active Directory, alongside creating and managing user groups and licensing via the Office 365 admin portal. Provided setup and maintenance for Microsoft Teams phone lines and call queues, and managed email security and filtering through Exchange and Mimecast. Additionally, deployed and maintained cloud resources via Azure.
Jr Help Desk Technician
Mobiz Inc
Apr 2020 - Jan 2022 (1 year 9 months)
Performed troubleshooting steps to resolve IT-related software and hardware issues, assisting end users with application installation. Provided setup and maintenance of hardware including printers, scanners, and VOIP phones. Additionally, performed troubleshooting for network issues and delivered excellent customer service.
Education
Degrees, certifications, and relevant coursework
Ryan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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