Looking for a job

Keaton Livingstone

@keatonlivingstone

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I am an IT support specialist focused on hardware deployment and troubleshooting.

Canada

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What I'm looking for

I seek an IT support role focused on hardware deployment, troubleshooting, and user support within a collaborative team that provides networking and systems training and clear growth paths.

I am a Red River College Business Information Technology graduate specializing in hands-on IT support, hardware deployment, and troubleshooting. I provided onsite and remote technical support for users across Manitoba, using tools such as Citrix, Windows Remote Assistance, Microsoft Configuration Manager, Active Directory, and Microsoft Teams, and managed onboarding/offboarding and lifecycle processing of devices.

I have practical networking experience from projects using Cisco Packet Tracer and have worked with Windows 10/11, Linux, printers, iOS/Android phones, and server administration fundamentals. I also have limited working proficiency in programming languages (C#, Java, Python, SQL, HTML5, PHP) and am eager to grow into expanded networking or systems administration responsibilities while contributing reliable, collaborative support.

Experience

Work history, roles, and key accomplishments

IT Support Technician

Agriculture and Agri-Food Canada

May 2023 - Feb 2025 (1 year 9 months)

Provided onsite and remote technical support for users across Manitoba, onboarding/offboarding equipment and resolving software and hardware issues via Citrix, Microsoft Configuration Manager, and remote tools. Reviewed and categorized computers across 2 buildings (5 floors), processed end-of-life devices for donation or destruction, and managed data removal for litigation laptops.

IT Support Linux Active Directory Configuration Manager Citrix Microsoft Teams

Education

Degrees, certifications, and relevant coursework

Red River College Polytechnic

Diploma in Business Information Technology, Business Information Technology

2022 - 2024

Activities and societies: Simulated networks with Cisco Packet Tracer; Evergreen Project equipment audits, replacement, and refurbishment; data removal and disposition for litigation laptops; coursework in C#, Java, Python, SQL, CCNA-related networking.

Completed a Diploma in Business Information Technology with emphasis on IT support, troubleshooting, hardware deployment, and network fundamentals.