I seek an IT support role focused on hardware deployment, troubleshooting, and user support within a collaborative team that provides networking and systems training and clear growth paths.
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@keatonlivingstone
I am an IT support specialist focused on hardware deployment and troubleshooting.
CanadaI seek an IT support role focused on hardware deployment, troubleshooting, and user support within a collaborative team that provides networking and systems training and clear growth paths.
I am a Red River College Business Information Technology graduate specializing in hands-on IT support, hardware deployment, and troubleshooting. I provided onsite and remote technical support for users across Manitoba, using tools such as Citrix, Windows Remote Assistance, Microsoft Configuration Manager, Active Directory, and Microsoft Teams, and managed onboarding/offboarding and lifecycle processing of devices.
I have practical networking experience from projects using Cisco Packet Tracer and have worked with Windows 10/11, Linux, printers, iOS/Android phones, and server administration fundamentals. I also have limited working proficiency in programming languages (C#, Java, Python, SQL, HTML5, PHP) and am eager to grow into expanded networking or systems administration responsibilities while contributing reliable, collaborative support.
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Work history, roles, and key accomplishments
ACAgriculture and Agri-Food Canada
May 2023 - Feb 2025 (1 year 9 months)
Provided onsite and remote technical support for users across Manitoba, onboarding/offboarding equipment and resolving software and hardware issues via Citrix, Microsoft Configuration Manager, and remote tools. Reviewed and categorized computers across 2 buildings (5 floors), processed end-of-life devices for donation or destruction, and managed data removal for litigation laptops.
Degrees, certifications, and relevant coursework
RPDiploma in Business Information Technology, Business Information Technology
2022 - 2024
Activities and societies: Simulated networks with Cisco Packet Tracer; Evergreen Project equipment audits, replacement, and refurbishment; data removal and disposition for litigation laptops; coursework in C#, Java, Python, SQL, CCNA-related networking.
Completed a Diploma in Business Information Technology with emphasis on IT support, troubleshooting, hardware deployment, and network fundamentals.
Software and tools used professionally
CanadaYou can contact Keaton and 90k+ other talented remote workers on Himalayas.
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