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KDDedicated leasing professional with strong customer service and leadership skills.
Experience
Leasing Professional
Entrata
Nov 2021 - Present (4 years)
Stay at Home Mom
My Family
Apr 2015 - Dec 2021 (6 years 8 months)
Customer Service Supervisor
Kmart
Jan 2011 - Mar 2015 (4 years 2 months)
Stay at Home Mom
My Family
Sep 2008 - Dec 2010 (2 years 3 months)
Call Center Representative
AGR Group LLC
Nov 2004 - Sep 2008 (3 years 10 months)
Experienced Service Manager with expertise in IT and Cyber Security.
Experience
Service Manager
Kyndryl Solutions Pvt Ltd
Jan 2022 - Present (3 years 10 months)
Service Delivery Manager
Kyndryl Solutions Pvt Ltd
Sep 2021 - Jan 2022 (4 months)
Service Delivery Manager
IBM India Pvt Ltd
Oct 2015 - Aug 2021 (5 years 10 months)
FG
United States125k-165k USD
Executive Leader | Client Experience & Strategic Growth
Experience
TDBranch Manager
TD
Jul 2024 - Present (1 year 4 months)
ECMotivated professional with expertise in customer service and event planning.
Experience
Retail Associate & Bartender
AllorNothingBrewery
Jan 2025 - Present (10 months)
Bartender & Server
Riley’sPubandBilliards
Jan 2021 - Dec 2024 (3 years 11 months)
Event Planner & Bartender
Motivated BBA student with strong customer service, communication, and problem-solving skills.
Experience
Customer Service Agent
PaperLy
Aug 2024 - Jan 2025 (5 months)
Senior telecom service delivery leader driving complex network projects.
Experience
Service Delivery Sr Manager
Sakon
Sep 2021 - Present (4 years 2 months)
Service Delivery / Assurance Project Manager
VoIS Bangalore
Nov 2015 - Sep 2021 (5 years 10 months)
Senior Provisioner
Virtela Technology
Mar 2014 - Nov 2015 (1 year 8 months)
Dynamic customer service professional with strong interpersonal skills.
Experience
Receptionist
Adonia Hotel
Oct 2023 - Jan 2024 (3 months)
Administrative Assistant
Food and Drug Administration (FDA)
Oct 2023 - Oct 2023 (0 months)
Customer Service Representative
Carling Ghana
Sep 2022 - Sep 2023 (11 months)
JADependable customer service representative with a focus on satisfaction.
Experience
Customer Service Representative
Itel
Sep 2022 - Jan 2024 (1 year 4 months)
Service delivery leader driving DevOps, cloud infra and SLA-focused operational excellence.
Experience
MLAssociate Manager - Service Delivery
Microland Ltd
Jan 2017 - Present (8 years 10 months)
Senior Account Executive
Ajuba Solutions
Aug 2015 - Dec 2016 (1 year 4 months)
Senior Conference Specialist
Dedicated office manager with strong customer service and organizational skills.
Experience
Office Manager
Accenture Dienstleistungen GmbH
Mar 2025 - Present (8 months)
Office Manager
Mimacom Deutschland GmbH
Sep 2024 - Present (1 year 2 months)
Influential executive with 20+ years in project management.
Experience
Principal Project Manager
MTX Group
Jan 2024 - Present (1 year 10 months)
Sr. Engagement Manager
Veteran Enhanced Technology Solution - VETS
Jan 2023 - Present (2 years 10 months)
Sr. Project Manager
Experienced customer service professional with 14+ years delivering high-quality service.
Experience
Customer Service Assistant
Baba Ganoush
Jan 2019 - Present (6 years 10 months)
Customer Service Assistant
Highfield Fisheries
May 2020 - Dec 2024 (4 years 7 months)
Department Manager
Moto Hospitality
AMClient Success Manager with expertise in SaaS and service delivery.
Experience
Technical Project Manager
Lab Operations LLC
Apr 2025 - Present (7 months)
Senior Manager - Tech Service Delivery
Remote Office Pty. LTD.
Apr 2024 - Present (1 year 7 months)
Senior Client Service Manager with a proven track record in leadership.
Experience
Client Support Director
M/A/R/C
Apr 2023 - Nov 2024 (1 year 7 months)
Client Relationship Manager
Dynata
Jul 2016 - Feb 2023 (6 years 7 months)
Senior Project Manager
Kantar
Feb 2007 - Jun 2016 (9 years 4 months)
Dependable customer service professional with over 10 years of experience.
Experience
Tech Support Lead
Simplisafe Inc
Aug 2015 - Oct 2018 (3 years 2 months)
Customer Service Representative
Shoebuy.com
May 2012 - Aug 2015 (3 years 3 months)
Benefits Administrator
MIT
Jul 2008 - Mar 2012 (3 years 8 months)
Experienced project manager and service coordinator focused on results.
Experience
Contract Manager
ABM Facility Support Solutions
May 2022 - Present (3 years 6 months)
Service Coordinator
MECCO
Oct 2019 - Present (6 years 1 month)
Maintenance Supervisor
TCDedicated customer service professional seeking growth opportunities.
Experience
Customer Service Representative
Assurant
Jan 2023 - Feb 2024 (1 year 1 month)
Customer Support Representative
Randstad
Jan 2020 - Dec 2022 (2 years 11 months)
Customer Service Clerk
Kroger
Jan 2017 - Dec 2020 (3 years 11 months)
Dynamic telecom leader with 25 years of experience in service delivery.
Experience
Service Delivery Manager
Hansen Technologies
Jun 2021 - Jun 2025 (4 years)
Service Delivery & PMO Manager
British Telecom
Feb 2015 - Jan 2021 (5 years 11 months)
Principal AV & VTC Engineer
IHS
Oct 2009 - Jan 2015 (5 years 3 months)
LMCustomer-focused professional with experience in customer service.
Experience
Customer Service Agent
Alorica – Samsung
Feb 2021 - Feb 2022 (1 year)
Administrative Assistant (Internship)
Medical Clinic
Aug 2020 - Jan 2021 (5 months)
Volunteer
INFOTEP
I am an experienced service and operations manager with strong technical skills and team leadership.
Experience
Service Team Manager
WeDoTrash
Jul 2021 - Present (4 years 4 months)
LYDriver
Lyft
Apr 2022 - Sep 2022 (5 months)
Building Manager
Round Rock Sports Center
Feb 2020 - May 2021 (1 year 3 months)
Senior Lead, IT DC
Sistema Shyam Teleservices Ltd
Mar 2010 - Oct 2015 (5 years 7 months)
Asst. Manager IT
IBM India Pvt Ltd
Nov 2008 - Feb 2010 (1 year 3 months)
Client Technical Support Manager
Fiserv
Apr 2022 - Jan 2024 (1 year 9 months)
SBSenior Branch Manager
Santander Bank
Feb 2017 - Apr 2022 (5 years 2 months)
WBBranch Manager
Wells Fargo Bank
Jun 2013 - Feb 2017 (3 years 8 months)
Personal Banker
Wells Fargo Bank
Jun 2012 - Jun 2013 (1 year)
HawleyCrescentCatering
Jan 2023 - Dec 2023 (11 months)
Project Manager
Reliance Globalcom
Aug 2011 - Feb 2014 (2 years 6 months)
ACProcess Analyst
Accenture
Nov 2010 - Aug 2011 (9 months)
Customer Service Representative
Mano's Chocolate Shop
Jul 2018 - Aug 2019 (1 year 1 month)
Customer Service Representative
The Outlet
Mar 2017 - Jul 2018 (1 year 4 months)
DSNL
Aug 2014 - Jul 2015 (11 months)
HTQuality Executive
HCL Technologies
Dec 2005 - Nov 2009 (3 years 11 months)
Customer Service Representative
Enhanced Customer Care
Sep 2004 - Oct 2005 (1 year 1 month)
Front Office Manager
Mercure Hotel Stuttgart Sindelfingen
Sep 2023 - Present (2 years 2 months)
Newspaper Deliverer Assistant
Zustell-Service-Metropolregion Stuttgart GmbH
Sep 2022 - Present (3 years 2 months)
Receptionist
Mercure Hotel Stuttgart Sindelfingen
Sep 2022 - Present (3 years 2 months)
Huron Consulting Group
Jan 2020 - Present (5 years 10 months)
Director of the PMO
MTX Group
Jan 2018 - Present (7 years 10 months)
Director, Emerging Markets / Project Manager
Fonteva, Inc.
Jan 2015 - Present (10 years 10 months)
Jun 2008 - Jan 2019 (10 years 7 months)
Service Delivery Manager
Remote Office Pty. LTD.
Apr 2023 - Present (2 years 7 months)
Client Service Manager (Technology)
Remote Office Pty. LTD.
Apr 2022 - Present (3 years 7 months)
Assistant Manager (Technology)
Remote Office Pty. LTD.
Jan 2021 - Present (4 years 10 months)
Account Executive / Senior Account Manager
Marketing Systems Group
Apr 1999 - Feb 2007 (7 years 10 months)
Senior Supervisor of Market Research Department / Project Director
V.F.I.S. Division of ICT
Amtek Engineering Group
Jul 2008 - May 2018 (9 years 10 months)
Various Leadership Roles
Various Broadcast & AV Organizations
Jan 2001 - Jan 2009 (8 years)
