Brian Flaherty
@brianflaherty
Dependable customer service professional with over 10 years of experience.
United StatesWhat I'm looking for
I am a dedicated and self-motivated professional with over 10 years of experience in customer service. My strong communication skills and ability to resolve customer concerns have been key to my success in various roles. I pride myself on my ability to handle high call volumes while maintaining a professional demeanor and providing exceptional service.
In my most recent position as Tech Support Lead at Simplisafe Inc, I supervised and trained a team of 10 representatives, ensuring that all customer inquiries were addressed promptly and professionally. My experience at Shoebuy.com and MIT further honed my skills in customer interaction and administrative support, allowing me to contribute effectively to team goals and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Tech Support Lead
Simplisafe Inc
Aug 2015 - Oct 2018 (3 years 2 months)
Supervised and trained a team of 10 Tech Support Representatives, ensuring prompt and professional service for all customer inquiries. Assisted representatives with troubleshooting customer systems and worked to ensure maximum phone and email coverage.
Customer Service Representative
Shoebuy.com
May 2012 - Aug 2015 (3 years 3 months)
Handled various types of calls and emails from customers, providing prompt and professional service for all inquiries. Processed orders, returns, and exchanges using the online administration tool and supported other company areas through administrative tasks.
Benefits Administrator
MIT
Jul 2008 - Mar 2012 (3 years 8 months)
Managed the administration and processing of new hire enrollment, COBRA, STD/LTD, FMLA, Tuition Reimbursement, and Flexible Spending Plans. Provided forward-looking and strategic benefit counsel, assisting in presenting benefit plans and changes to employees.
Education
Degrees, certifications, and relevant coursework
Brian hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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