Jhon Camargo

SaaS vendor in the construction sector. Directed the development and execution of a global partnerships framework, resulting in increased partner engagement and strategic ISV-ecosystem alignment. Secured revenue-sharing agreements and collaborated on marketing initiatives with ISV partners. Augmented deal sizes through strategic Procore ISV ecosystem solutions.

Engineered innovative digital transformation strategies, championed best practice methodologies, and fostered a collaborative environment to advance partner business objectives. Revolutionized review protocols, created visual databases, and deployed strategic processes to bolster the ASEAN technology sales model.

Architected and deployed a robust IT service framework, leading to enhanced operational efficiency and customer satisfaction. Conducted thorough analysis, streamlined service management processes, and facilitated the adoption of technological best practices. Instrumental in fortifying service level commitments and mapping the business sales cycle to the CRM system.

Orchestrated a cross-functional engineering team, overhauled SLAs to amplify service efficiency, and fostered proactive project coordination. Vigilantly monitored and addressed customer concerns, devised and implemented a ticket management system, and conducted rigorous risk analysis. Engineered a novel backup protocol and improved service delivery metrics.

Championed the management of professional services, cultivated a thriving engineering workforce, and advocated for pivotal corporate initiatives. Nurtured engineering resources, reported and refined engineering performance analytics, and leveraged cutting-edge telephony solutions. Instituted a framework for service accountability and contributed as a strategic advisor.