KPkaran patel
@karanpatel2
Customer-focused professional with over 10 years of experience.
CanadaWhat I'm looking for
With over a decade of experience in hospitality and customer service, I have honed my skills in delivering exceptional customer experiences. My journey has taken me through various roles, from Front Office Manager to Front Store Supervisor, where I consistently resolved customer complaints and inquiries with empathy and efficiency.
I thrive in fast-paced environments, managing high volumes of customer interactions while ensuring satisfaction and loyalty. My leadership experience includes training and supervising teams to maintain service quality and operational excellence. I am eager to leverage my strong communication and problem-solving skills in a dynamic call center or customer support team.
Experience
Work history, roles, and key accomplishments
Front Store Supervisor & Post Office Clerk
Shoppers Drug Mart
Dec 2022 - Apr 2025 (2 years 4 months)
Resolved customer complaints, inquiries, and requests efficiently and empathetically. Trained and supervised team members to deliver consistent service and support.
Motel Manager
Tel Star Motor Inn
Mar 2020 - Jan 2025 (4 years 10 months)
Delivered 24/7 customer support, managing guest concerns and resolving escalations. Led a team in delivering consistent service quality across departments.
Front Office Manager
Royal Orchid Hotels
Nov 2019 - Mar 2020 (4 months)
Handled front-line communication with guests, addressing concerns and enhancing guest satisfaction. Oversaw check-in/check-out processes, phone inquiries, and complaint resolution.
Front Office Manager
The Cloud Hotel
May 2018 - Oct 2019 (1 year 5 months)
Managed front desk staff performance and guest experience delivery. Oversaw check-in/check-out processes, phone inquiries, and complaint resolution.
Duty Manager
Sarovar Portico
Sep 2017 - Apr 2018 (7 months)
Delivered professional and courteous guest support in person and over the phone. Managed booking systems, billing inquiries, and escalated service requests.
Front Office Executive
Sarovar Portico
Jan 2016 - Aug 2017 (1 year 7 months)
Managed booking systems, billing inquiries, and escalated service requests. Delivered professional and courteous guest support in person and over the phone.
Supervisor
Sarovar Portico
Mar 2015 - Dec 2016 (1 year 9 months)
Delivered professional and courteous guest support in person and over the phone. Managed booking systems, billing inquiries, and escalated service requests.
Senior Front Office Associate
The Grand Bhagwati
Mar 2014 - Feb 2015 (11 months)
Delivered professional and courteous guest support in person and over the phone. Handled customer concerns and inquiries with professionalism and care.
Service & Bar Crew Member
Old Town White Coffee House
Jul 2012 - Feb 2014 (1 year 7 months)
Delivered excellent customer service in a high-volume environment. Handled customer concerns and inquiries with professionalism and care.
Education
Degrees, certifications, and relevant coursework
Greencity International College
Diploma, Hotel & Tourism Management
Completed a comprehensive program in hotel and tourism management. Gained expertise in various aspects of hospitality operations and guest services.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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