Nikitha Aalam

I am a dedicated and results-driven professional with 6 years of experience as a Customer Service Representative and Administrative Assistant in the UAE. My expertise lies in delivering exceptional customer support through various channels, including phone, chat, email, and CRM platforms like Zendesk. I pride myself on my strong communication, problem-solving, and multitasking skills, which enable me to provide seamless service experiences and support organizational efficiency.

In my current role as a Customer Service Representative at Fin Hub Middle East, I serve as the first point of contact for customers, managing high volumes of online communication while ensuring prompt and professional responses. My proactive approach to resolving customer inquiries and complaints has significantly enhanced client satisfaction and engagement. I am passionate about contributing my expertise and professionalism to a dynamic team in a growth-focused organization.