Waniesha Rumph

As a seasoned leader with over 20 years of experience, I have developed a passion for ensuring exceptional customer experiences. My expertise spans operational, financial, administrative, and business domains, with a focus on integrating technology, leading continuous process improvement, and maximizing team efficiency.

In my current role as Director, Technical Services and Support at Abl, I oversee the Technical Services and Customer Support teams, responsible for managing data integrations, executing technical onboarding processes, and providing comprehensive help desk support for SaaS products. I have established a results-driven culture, implemented SOPs, and redefined roles to create opportunities for upskilling and career progression.

Throughout my career, I have demonstrated my ability to leverage customer feedback, C-SAT scores, and surveys to provide strategic recommendations for process improvements and opportunities to enhance overall customer success and drive growth. I continuously evaluate technology, product, and quality solutions to ensure effectiveness and drive constant improvement, staying ahead of technological advancements to deliver exceptional customer experiences.