Paul User

As the first point of contact for client inquiries at Cuscal, I resolve issues related to products and services, ensuring exceptional client service. I manage client communications, log queries in the CRM, and advocate for client satisfaction while collaborating with internal teams to improve processes.

In my role at IAG, I closed sales on new insurance policies by effectively presenting options to customers. I tracked industry trends and pursued professional development to enhance my product knowledge, providing high-quality service and support to clients.

As a Customer Banking Specialist, I supported multiple branches by providing tailored financial solutions to clients. I excelled in achieving targets and enhancing operational efficiencies through system updates and feedback collection.

In my role as Project Assistant at American Express, I was the subject matter expert for new corporate products and assisted in the global implementation of a new client servicing platform. I guided teams through software issues and prepared project-related documentation.

As a New Merchant Business Specialist, I managed the sign-up process for new merchants, utilizing Salesforce to create and service corporate accounts. My role involved consultative selling and identifying opportunities for business growth.

In this role, I provided premium customer service to corporate cardholders, ensuring compliance with AML/KYC regulations and supporting clients with various systems. My extensive training in financial servicing enhanced my ability to meet client needs.

As a Sales Executive at Optus, I achieved monthly KPI targets by selling financial products and providing fast-paced customer service. My role involved managing escalations and ensuring compliance with finance contracts.

In my role at Harvey Norman, I managed in-store sales and operations, ensuring the successful launch of new telecommunications partnerships. I trained staff and consistently achieved top sales results across a diverse range of products.

The purpose of the position is to be the first point of contact within Cuscal for all client and stakeholder enquiries and issues related to Cuscal's products and services.

SME for new Corporate products, point of contact and project assistant for the Australian market new systems implementation for new client servicing platform being globally implemented.

In store area management, sales preparation and execution, stock maintenance and promotions preparation and implementation of Optus telecommunications partner.

Role of branch area relief working in multiple branches in the area Hobart learning all aspects of branch operations.