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JCI am an experienced IT professional with a strong focus on Cyber Security, having worked in a variety of technical and management based roles.
Experience
Security Engineer
Asahi Beverages
Jun 2024 - Present (1 year 5 months)
NOC / SOC Team Lead
Kaine Mathrick Tech
Feb 2022 - Jun 2024 (2 years 4 months)
Network Operations Center Team Leader
Kaine Mathrick Tech
Jun 2020 - Feb 2022 (1 year 8 months)
Service Desk Technician
Kaine Mathrick Tech
Dec 2019 - Dec 2020 (1 year)
I am an experienced electrician and caregiver blending technical installation expertise with compassionate client support.
Experience
Electrician
International Brotherhood of Electrical Workers (IBEW)
Apr 2023 - Present (2 years 7 months)
Customer Service Representative
Zions Bancorporation
Nov 2022 - Feb 2023 (3 months)
Seasoned IT Operations leader with expertise in service management.
Experience
Customer Success Manager
Avalara Inc.
Jan 2024 - Present (1 year 10 months)
Business Process Lead – Royal Shell Petroleum
Tata Consultancy Services Limited
Apr 2014 - Jan 2024 (9 years 9 months)
Business Process Lead
SHExperienced administrative professional with over 15 years in customer service.
Experience
Client Service Representative
Empyrean Benefit Solutions
Jan 2023 - Present (2 years 10 months)
Senior Employee Solutions Representative
Deloitte LLP
Jan 2022 - Present (3 years 10 months)
MBNetwork Administrator skilled in incident management and technical leadership.
Experience
Cybersecurity Trainee
Microsoft
Apr 2025 - Present (7 months)
Senior Communications Specialist
United States Air Force
Nov 2023 - Present (2 years)
Communications Coordinator Shift Lead
Microsoft 365 Engineer specializing in cloud solutions and cybersecurity.
Experience
Microsoft 365 Engineer
Allan Myers
Aug 2023 - Present (2 years 3 months)
Microsoft Cloud Consultant
Core BTS, Microsoft Gold Partner
Oct 2022 - Present (3 years 1 month)
Desktop Support Technician
TUDynamic Technical Support Agent committed to exceptional customer service.
Experience
Technical Support Agent
Teleperformance
Jun 2024 - Present (1 year 5 months)
RHI am a system administrator in search of interesting problems to solve.
Experience
![Perform[cb] logo](https://cdn-images.himalayas.app/d3flt6e5c24wtxcvqnq14c9wc8dx){kind=small}
PESystem Administrator
Perform[cb]
Jan 2023 - May 2024 (1 year 4 months)
FPIT System Administrator
Falcon Plastics
Mar 2016 - Jan 2023 (6 years 10 months)
SDTechnology Engineer II
State of South Dakota
Aug 2020 - May 2021 (9 months)
DLEager help desk agent committed to innovative technical support.
Experience
Help Desk Agent
Mizuho Bank
Oct 2021 - Oct 2022 (1 year)
Customer Service Agent
Foundever
Jan 2021 - Oct 2021 (9 months)
Content Moderator
Teleperformance
Jan 2020 - Jan 2021 (1 year)
Resolution-driven IT professional specializing in production support and device management.
Experience
Data Analyst
Panera Bread
Jul 2020 - Present (5 years 4 months)
Card Services Representative
Mastercard
May 2020 - Jul 2020 (2 months)
Helpdesk Analyst
Retail Technology Group
Resourceful IT Support Professional with 5+ years of experience.
Experience
IS Support Specialist
H.D. Fowler
Nov 2024 - Present (1 year)
IT Analyst
Equal Opportunity Schools
Dec 2022 - Nov 2024 (1 year 11 months)
Systems Admin Operator
ManTech
Aug 2021 - Dec 2022 (1 year 4 months)
IT specialist in application development with strong customer support experience.
Experience
Trainee IT Specialist
ILS GmbH
Jul 2024 - Aug 2025 (1 year 1 month)
Call Center Agent
Hey Contact Heroes GmbH
Jan 2024 - Apr 2024 (3 months)
Technical Customer Consultant
GKK Dialog Group GmbH
Aug 2022 - Jul 2023 (11 months)
PF
Brazil24k-333k USD
I'm graduated in Information Systems and currently studying IT Governance.
Experience
BRIT Governance and Security
Bridgestone
Feb 2022 - Present (3 years 9 months)
TQ
SCSecurity+ certified Service Desk Technician with hands-on IT support experience.
Experience
Data Analyst & Lead Wellness Coach
Providence St. Joseph Hospital
Jul 2016 - Present (9 years 4 months)
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IT graduate and helpdesk specialist focused on system support and cyber security growth.
Experience
IT Helpdesk Technician
Pietermaritzburg Girl's High School
Feb 2024 - Sep 2024 (7 months)
PJRecent Cybersecurity graduate with strong technical support experience.
Experience
Technical Support & Access Control Analyst
Jewish Alliance
Sep 2022 - Present (3 years 2 months)
Team Member
BJ’s Wholesale Club
Oct 2022 - Aug 2024 (1 year 10 months)
Collaborative Identity Administrator with expertise in Microsoft 365 and IAM.
Experience
Collaborative & Identity Administrator
CFAO
Oct 2022 - Oct 2024 (2 years)
Application Support Analyst
SD WORX
Jan 2021 - Nov 2022 (1 year 10 months)
Tech Support Specialist
Orange Business Services
Jul 2018 - Nov 2019 (1 year 4 months)
SDComputer Science graduate with experience in IT support and cybersecurity.
Experience
L1 Support Engineer
JoulestoWatts
Nov 2023 - Present (2 years)
DOD-cleared Help Desk Specialist & System Administrator optimizing military IT operations and security.
Experience
Help Desk Specialist
Teksynap
Jan 2024 - Present (1 year 10 months)
Supply Technician
Guardian Center of Georgia
Dec 2023 - Present (1 year 11 months)
Help Desk Analyst
BRSecurity+ certified cybersecurity analyst with hands-on IT support experience.
Experience
Cybersecurity & IT Trainee
Independent learning
Oct 2024 - Present (1 year 1 month)
Freelance IT Support & Repair Technician
Self-employed
Mar 2020 - Present (5 years 8 months)
Customer Service Representative
American Recovery Service
Nov 2021 - Jul 2022 (8 months)
Direct Support Professional
Danville Services Corporation
May 2019 - Jul 2021 (2 years 2 months)
Assistant Manager
Dollar Tree
May 2016 - Feb 2018 (1 year 9 months)
Tata Consultancy Services Limited
Apr 2014 - Aug 2020 (6 years 4 months)
Sr. Customer Consultant - Network & IT operations
Tech Mahindra Business Services Limited
Feb 2011 - Apr 2014 (3 years 2 months)
Senior Resolution Specialist
CVS Health
Jan 2020 - Present (5 years 10 months)
Customer Service Representative
CVS Health
Jan 2015 - Present (10 years 10 months)
Workforce Lead
Comdata
Jan 2014 - Present (11 years 10 months)
United States Air Force
May 2023 - Present (2 years 6 months)
Cryptographic Token Manager
United States Air Force
Aug 2022 - Present (3 years 3 months)
Client Systems Administrator
United States Air Force
Jan 2022 - Present (3 years 10 months)
Insight Global
Mar 2022 - Present (3 years 8 months)
Senior Desktop Engineer
Insight Global
Mar 2022 - Present (3 years 8 months)
IT Help Desk Technician
TEKsystems
Oct 2021 - Present (4 years 1 month)
SCInternet Technician Intern
Swiftel Communications
Jun 2015 - Mar 2016 (9 months)
Feb 2020 - Mar 2020 (1 month)
Junior Application Support
Magellan Health
May 2018 - Aug 2018 (3 months)
IT Support Specialist
KTS (Social Security Administration)
Jul 2019 - Aug 2021 (2 years 1 month)
Remote Desktop Support Specialist
APEX Systems
Mar 2019 - Jul 2019 (4 months)
Customer Support Agent
GKK Dialog Group GmbH
Aug 2022 - Jul 2023 (11 months)
Technical Customer Advisor
Concentrix
Mar 2021 - Oct 2021 (7 months)
IT Infrastructure
TQI
Jul 2018 - Feb 2022 (3 years 7 months)
TSService Desk
T-systems
Feb 2017 - Jul 2018 (1 year 5 months)
ADSL Support
Outremer Telecom
Apr 2016 - Apr 2017 (11 months)
InfoCision
Dec 2019 - Nov 2023 (3 years 11 months)
UPSupply Technician
UPS
Jan 2017 - Apr 2019 (2 years 3 months)
Customer Service Administrator
Home Solutions Inc.
Mar 2014 - Feb 2016 (1 year 11 months)
Technical Support Engineer
Sutherland
Sep 2023 - Sep 2024 (1 year)
