Open to opportunities

Nateena Sipply

@nateenasipply

Message

Motivated professional transitioning into cybersecurity with IT support expertise.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities in cybersecurity, a collaborative environment, and a chance to apply my technical skills to protect sensitive information.

As a motivated and technically adept professional, I am transitioning into the field of cybersecurity, building on a strong foundation in IT support and technical troubleshooting. My experience includes resolving help desk issues, navigating remote platforms, and supporting virtual systems, which has equipped me with the skills necessary to protect sensitive data and ensure user access compliance.

Currently, I am actively pursuing ISC2 cybersecurity certification, focusing on entry-level analyst roles. My professional journey includes significant achievements such as resolving 85% of tech issues on first contact as a Help Desk Analyst at Stride, Inc., and delivering tech support with a 95% quality assurance rating at Sykes-Sitel. I am passionate about mitigating risks and enhancing security protocols in user environments.

Experience

Work history, roles, and key accomplishments

Autistic Support Teacher

The Stepping Stones Group

Apr 2024 - Present (1 year 2 months)

Utilized data tracking tools to enhance student outcomes and developed Individualized Education Programs (IEPs) aligned with assistive technology and accessibility compliance. Implemented behavior interventions that increased student independence by 20%.

Data Tracking Assistive Technologies Accessibility Compliance Behavioral Interventions

Teacher Help Desk Analyst

Stride, Inc.

Jun 2022 - Present (3 years)

Resolved 85% of technical issues through first-contact email support, ensuring prompt resolution for educators. Collaborated with engineers to address system crashes, network slowdowns, and access breaches, maintaining system integrity.

Technical Troubleshooting Help Desk Network Security Ticketing Systems Communication OMHS Newrow

Claims Specialist

Sykes-Sitel (Cigna)

Mar 2022 - Present (3 years 3 months)

Provided technical and claim support to pharmacy users, achieving 95% quality assurance in service delivery. Investigated security-related escalations using internal software systems, ensuring data protection and compliance.

Technical Support Quality Assurance Process Improvement Internal Systems