Nateena Sipply
@nateenasipply
Motivated professional transitioning into cybersecurity with IT support expertise.
What I'm looking for
As a motivated and technically adept professional, I am transitioning into the field of cybersecurity, building on a strong foundation in IT support and technical troubleshooting. My experience includes resolving help desk issues, navigating remote platforms, and supporting virtual systems, which has equipped me with the skills necessary to protect sensitive data and ensure user access compliance.
Currently, I am actively pursuing ISC2 cybersecurity certification, focusing on entry-level analyst roles. My professional journey includes significant achievements such as resolving 85% of tech issues on first contact as a Help Desk Analyst at Stride, Inc., and delivering tech support with a 95% quality assurance rating at Sykes-Sitel. I am passionate about mitigating risks and enhancing security protocols in user environments.
Experience
Work history, roles, and key accomplishments
Autistic Support Teacher
The Stepping Stones Group
Apr 2024 - Present (1 year 2 months)
Utilized data tracking tools to enhance student outcomes and developed Individualized Education Programs (IEPs) aligned with assistive technology and accessibility compliance. Implemented behavior interventions that increased student independence by 20%.
Teacher Help Desk Analyst
Stride, Inc.
Jun 2022 - Present (3 years)
Resolved 85% of technical issues through first-contact email support, ensuring prompt resolution for educators. Collaborated with engineers to address system crashes, network slowdowns, and access breaches, maintaining system integrity.
Claims Specialist
Sykes-Sitel (Cigna)
Mar 2022 - Present (3 years 3 months)
Provided technical and claim support to pharmacy users, achieving 95% quality assurance in service delivery. Investigated security-related escalations using internal software systems, ensuring data protection and compliance.
Education
Degrees, certifications, and relevant coursework
Rowan University
Bachelor of Liberal Studies, Liberal Studies
Completed a Bachelor of Liberal Studies program. Focused on developing a broad understanding across various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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