Nateena SipplyNS
Open to opportunities

Nateena Sipply

@nateenasipply

Motivated professional transitioning into cybersecurity with IT support expertise.

United States

What I'm looking for

I am looking for a role that offers growth opportunities in cybersecurity, a collaborative environment, and a chance to apply my technical skills to protect sensitive information.

As a motivated and technically adept professional, I am transitioning into the field of cybersecurity, building on a strong foundation in IT support and technical troubleshooting. My experience includes resolving help desk issues, navigating remote platforms, and supporting virtual systems, which has equipped me with the skills necessary to protect sensitive data and ensure user access compliance.

Currently, I am actively pursuing ISC2 cybersecurity certification, focusing on entry-level analyst roles. My professional journey includes significant achievements such as resolving 85% of tech issues on first contact as a Help Desk Analyst at Stride, Inc., and delivering tech support with a 95% quality assurance rating at Sykes-Sitel. I am passionate about mitigating risks and enhancing security protocols in user environments.

Experience

Work history, roles, and key accomplishments

TG

Autistic Support Teacher

The Stepping Stones Group

Apr 2024 - Present (1 year 2 months)

Utilized data tracking tools to enhance student outcomes and developed Individualized Education Programs (IEPs) aligned with assistive technology and accessibility compliance. Implemented behavior interventions that increased student independence by 20%.

S(

Claims Specialist

Sykes-Sitel (Cigna)

Mar 2022 - Present (3 years 3 months)

Provided technical and claim support to pharmacy users, achieving 95% quality assurance in service delivery. Investigated security-related escalations using internal software systems, ensuring data protection and compliance.

Education

Degrees, certifications, and relevant coursework

Rowan University logoRU

Rowan University

Bachelor of Liberal Studies, Liberal Studies

Completed a Bachelor of Liberal Studies program. Focused on developing a broad understanding across various disciplines.

Tech stack

Software and tools used professionally

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Nateena Sipply - Autistic Support Teacher - The Stepping Stones Group | Himalayas