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@vinhhong
Diligent IT professional with over 6 years of experience.
I am a dedicated IT professional with over six years of experience in providing exceptional support and solutions in various technology environments. My journey has equipped me with a robust skill set, particularly in managing Google Workspace and Atlassian instances. I pride myself on being a team player, always ready to assist colleagues while documenting processes to enhance efficiency.
At AlgaeCal Inc., I served as a Solutions Administrator, where I performed SaaS audits that saved the company over $200,000 annually in licensing costs. My role involved coordinating technology aspects during office relocations and refreshing equipment for over 100 employees across North America. I am well-versed in providing day-to-day IT support using JIRA Service Desk and maintaining password management systems to ensure seamless access to SaaS products.
My educational background includes a specialization in IT Administration and Web Development from BCIT, where I honed my technical skills. I am passionate about leveraging technology to improve organizational efficiency and am always eager to learn and adapt to new challenges in the IT landscape.
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Work history, roles, and key accomplishments
AlgaeCal Inc.
Jan 2022 - Sep 2024 (2 years 8 months)
Managed SaaS operations, leading audits that saved over $200,000 annually and coordinating technology aspects for an office move. Provided comprehensive IT support, including equipment refresh for 100+ employees and maintaining critical SaaS access.
Convertus
Jan 2014 - Jul 2014 (6 months)
Administered IT infrastructure, consolidating Azure Active Directory accounts and migrating platforms from Google to Office 365. Configured and maintained JIRA/Confluence instances while also developing client websites to enhance market reach.
Degrees, certifications, and relevant coursework
Technical Web Designer Certificate, Web Design
Completed a comprehensive program focusing on web design principles and technologies. Gained expertise in creating and maintaining websites to meet industry standards.
Software and tools used professionally
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