Justin McDaniel

Supported customers by providing helpful information, responding to complaints, and answering questions. Conducted in-depth research regarding claims filed for unemployment insurance benefits and documented every step of the process within systems.

Identified data anomalies and red flags for money laundering, terrorist financing, fraud, and sanctions violations, escalating for second-level review. Evaluated and monitored transactional activity to assess potential suspicious activity.

Served as the first point of contact for customers seeking technical assistance over the phone or email, answering inquiries and troubleshooting technical issues. Created tickets using ServiceNow and Active Directory database to reset passcodes.

Migrated through software like Microsoft Word and Excel to input, extract, and organize data/information. Accessed and searched software such as the National Sex Offender Registry (NSOR) to verify applicant background results.

Completed a comprehensive curriculum in Business Administration with a focus on Management. Gained foundational knowledge in business operations, leadership, and organizational development.

Completed online certificate courses in IT Security, covering various aspects of cybersecurity. Acquired knowledge in network security, risk management, and foundational cybersecurity principles.