Chetanya Maheshwari
@chetanyamaheshwari
Detail-oriented Technical Support Engineer with strong troubleshooting skills.
IndiaWhat I'm looking for
I am a detail-oriented Technical Support Engineer with a passion for troubleshooting and providing exceptional IT support. My experience includes resolving complex portal issues, login authentication errors, and system performance problems, all while ensuring a seamless user experience. I pride myself on my ability to collaborate cross-functionally and maintain high operational efficiency, which has been crucial in my role.
Currently, I work at Incedo Technology Solutions Limited, where I provide technical support to over 65 US schools. My efforts in managing troubleshooting processes for educational platforms have led to a significant reduction in downtime by 30%. I utilize Salesforce for ticketing and issue tracking, consistently achieving a customer satisfaction score of over 95%. My commitment to effective communication and creative problem-solving has been key to my success in this role.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Incedo Technology Solutions Limited
Feb 2024 - Present (1 year 4 months)
Provided technical support to 65+ US schools, resolving login authentication errors, portal malfunctions, and admin password resets, improving user satisfaction. Managed troubleshooting processes for educational platforms, ensuring smooth operations and reducing downtime by 30%. Utilized Salesforce for ticketing and issue tracking, ensuring efficient query resolution and maintaining a 95%+ custome
Education
Degrees, certifications, and relevant coursework
St. Xavier’s College , Jaipur
Bachelor of Computer Application, Computer Application
Grade: 72%
Achieved 72% in the Bachelor of Computer Application program. Focused on developing foundational knowledge in computer applications and related technologies.
Jain Public School , Rewari
Intermediate, General Studies
Grade: 90.2%
Completed Intermediate education with a commendable achievement of 90.2%. This phase of study provided a strong academic foundation.
Cambridge School , Gr. Noida
Matriculation, General Studies
Grade: 68%
Successfully completed Matriculation with an achievement of 68%. This marked the completion of secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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