Chetanya Maheshwari

I am a detail-oriented Technical Support Engineer with a passion for troubleshooting and providing exceptional IT support. My experience includes resolving complex portal issues, login authentication errors, and system performance problems, all while ensuring a seamless user experience. I pride myself on my ability to collaborate cross-functionally and maintain high operational efficiency, which has been crucial in my role.

Currently, I work at Incedo Technology Solutions Limited, where I provide technical support to over 65 US schools. My efforts in managing troubleshooting processes for educational platforms have led to a significant reduction in downtime by 30%. I utilize Salesforce for ticketing and issue tracking, consistently achieving a customer satisfaction score of over 95%. My commitment to effective communication and creative problem-solving has been key to my success in this role.