Tracy Paliani
@tracypaliani
Customer-focused administration and operations professional skilled in SAP and CRM.
South AfricaWhat I'm looking for
I am a versatile administration and customer service professional with extensive experience in financial operations, data management, and technical support across fintech, telecom, and retail sectors. I have a strong track record using SAP, CRM platforms and support tools to manage sensitive customer data, investigate fraud, and ensure compliance while delivering excellent client service.
I am currently pursuing a BSc in Business Administration and bring demonstrated strengths in reconciliation, incident management, IT asset administration and cross-team escalation. I am proactive, detail-oriented and committed to continuous learning, ready to contribute operational rigor and customer-centric problem solving to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Customer Service Host
Betway (Osiris Trading)
Jan 2024 - Present (1 year 9 months)
Handle customer inquiries on sports betting, casino games and account management via phone and live chat, escalate issues through CRM and verify user identities to ensure compliance.
Support Relief Consultant
Mukuru
Jan 2023 - Jan 2024 (1 year)
Facilitated international money transfers, operated SAP for secure customer data management, and investigated fraud to maintain compliance and mitigate financial risk.
Customer Service Agent
Samsung
Jan 2017 - Jan 2023 (6 years)
Managed inbound and outbound technical support communications for appliances and mobile devices, troubleshooting issues and escalating unresolved cases for timely resolution.
CIC Support Engineer
T-Systems
Jan 2016 - Dec 2016 (11 months)
Performed troubleshooting, diagnostics, password resets and incident management to restore services and support client operations.
Asset and Configuration Administrator
T-Systems
Jan 2014 - Jan 2016 (2 years)
Directed IT asset management and SLA administration while managing client relationships and maintaining configuration records.
Call Centre Agent
Ukuthola Business and Services
Jan 2013 - Dec 2013 (11 months)
Handled inbound calls, resolved customer enquiries and maintained accurate customer database records.
Trainee Front Desk
Zebra Country Lodges
Jan 2013 - Dec 2013 (11 months)
Gained hands-on experience in front desk operations, restaurant service, banqueting and conferencing support.
Administration Accounts Clerk
Auction Holding Limited
Jan 2000 - Dec 2005 (5 years 11 months)
Prepared financial statements and debtor listings, assessed customer credit ratings, reconciled accounts and maintained accurate ledgers.
Education
Degrees, certifications, and relevant coursework
UPUniversity of the People
Bachelor of Science, Business Administration
2024 -
Pursuing a Bachelor of Science in Business Administration beginning in 2024, focusing on business fundamentals and management principles.
BCBoston City Campus
Certificate, Bookkeeping
2007 - 2007
Completed a Certificate in Bookkeeping in 2007 covering bookkeeping principles and financial record management.
BCBoston City Campus
Certificate, Travel and Tourism
2006 - 2006
Completed a Certificate in Travel and Tourism in 2006 with training in hospitality and tourism services.
Availability
Location
South AfricaAuthorized to work in
Job categories
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