Joseph Hill

Supported internal applications and troubleshooted issues with locally hosted Windows servers and cloud-hosted environments. Deployed and managed cloud-based solutions to optimize performance and reliability, utilizing SQL for queries and logs, and automating deployment processes with PowerShell.

Configured and managed applications in a .NET Windows environment with high availability and failover capabilities, collaborating with third-party vendors for support. Automated task workflows to enhance development and operational efficiency, and managed Active Directory users and permissions.

Managed Linux servers and implemented automated scripts for system maintenance. Configured and sent OVF VM files to customers for VMware implementation, and resolved database and server issues to ensure minimal downtime.

Provided local and remote troubleshooting for Pittsburgh and remote site locations, addressing assigned tickets using the Remedy Ticketing system. Installed and refreshed existing and new computers for the district, escalating unresolved issues to higher-level teams.

Delivered technical support via call center and on-site assistance. Administered RSA tokens and configured Active Directory accounts, resolving Outlook and WebEx setup issues for clients.

Troubleshooted computers via call center support and remote assistance. Supported stock trading applications and performed password resets, also training new employees within the department.

Checked and upgraded 800 computers within the building. Migrated Office and Outlook to newer versions, and performed computer and network troubleshooting.

Updated computers throughout Pittsburgh Public Schools. Ghosted hard drives and configured local and Outlook profiles.

Performed hardware replacements on Dell desktops and laptops for residential and business clients.

Completed high school education, gaining foundational knowledge across various subjects. Prepared for further technical training and professional development.